Terrable customer service

Terrable customer service, app**** for a new contract, which I was advised I am able to do did the complete process, they added the debit check spoke to a consultant from there office and was advised I cannot take another contract because they need 6 payments from my existing contract to be done in order for them to processes a new contract, they still debited the Admin fee from my account after speaking to a consultant which advised the debit check has been cancelled on there end