Ingco tools
Unclaimed Business
|1.3|7 Reviews (last 12 months)|This business does not respond to reviews
Ingco tools
Unclaimed Business
|1.3
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ingco tools is drawing significant criticism from South African buyers despite initial appeal around affordability. Customers consistently mention attractive pricing and decent first impressions, but a recurring theme is poor product durability, with drills, batteries, chucks, and pumps reportedly failing within months. Reviewers frequently raise concerns about after sales service, slow email responses, difficulty sourcing spare parts and replacement blades, and unsatisfactory repair workmanship. Several shoppers express regret, suggesting the brand offers short term value but struggles to support buyers beyond the initial purchase.
Performance(last 12 months):
NPS Score
-75Unlikely
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.3|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBD
HA
Herman A
1 reviews | Active since Oct 2019
28 Apr 2026, 12:45
Questionable Quality
I purchased a lithium-ion impact driver CIRLI2028 almost a year ago, and it performed flawlessly the first time I used it. However, when I attempted to use it again, I was unable to remove the previously installed driver bit from the hex shank and also experienced difficulty inserting other driver bits. I am using the correct 1/4" bits, and this should be a straightforward replacement process. Unfortunately, I no longer have the purchase receipt. Based on this experience, I would not recommend purchasing Ingco power tools.
Helpful (0)
|Replies (0)HA
Herman A
1 reviews | Active since Oct 2019
28 Apr 2026, 12:45
Questionable Quality
I purchased a lithium-ion impact driver CIRLI2028 almost a year ago, and it performed flawlessly the first time I used it. However, when I attempted to use it again, I was unable to remove the previously installed driver bit from the hex shank and also experienced difficulty inserting other driver bits. I am using the correct 1/4" bits, and this should be a straightforward replacement process. Unfortunately, I no longer have the purchase receipt. Based on this experience, I would not recommend purchasing Ingco power tools.
0
Replies (0)JK
Jaqui K
1 reviews | Active since Mar 2015
14 Apr 2026, 08:49
After sales service non existent
After sales service is non existent in South Africa. I enjoy my backpack spray a lot, but I am in need of a new nozzle. Ingco took a month to respond to my email, gave me a list of places in free state that could help but none of them are interested in trying to help as buying a spare part I guess is work and no profit to them.
Helpful (0)
|Replies (0)JK
Jaqui K
1 reviews | Active since Mar 2015
14 Apr 2026, 08:49
After sales service non existent
After sales service is non existent in South Africa. I enjoy my backpack spray a lot, but I am in need of a new nozzle. Ingco took a month to respond to my email, gave me a list of places in free state that could help but none of them are interested in trying to help as buying a spare part I guess is work and no profit to them.
0
Replies (0)JS
Jaco S
1 reviews | Active since Feb 2026
18 Feb 2026, 08:24
Bad service
I am very disappointed in the service received from ingco booked my drill in the 17th January went to pay the repair on the 23rd January, a simple repair took them a whole month only got my drill back the 17th February in that time I needed to follow up numerous times as they could not give clear update status on my repair after receiving my drill on the 17th after a month of repair I am very very disappointed in the workmen ship of the repair and service received so after a visual inspection of my drill I saw *****s were not titend out I needed to do it myself the new chuck they put on I did not even used yet and it already has scratches on looking like a second hand replacement and not what I payed for I am very disappointed in ingco and ingco repairs and it is sadly to say that ingco has lost a valuable client, I will never purchase anything from ingco again
Helpful (0)
|Replies (0)JS
Jaco S
1 reviews | Active since Feb 2026
18 Feb 2026, 08:24
Bad service
I am very disappointed in the service received from ingco booked my drill in the 17th January went to pay the repair on the 23rd January, a simple repair took them a whole month only got my drill back the 17th February in that time I needed to follow up numerous times as they could not give clear update status on my repair after receiving my drill on the 17th after a month of repair I am very very disappointed in the workmen ship of the repair and service received so after a visual inspection of my drill I saw *****s were not titend out I needed to do it myself the new chuck they put on I did not even used yet and it already has scratches on looking like a second hand replacement and not what I payed for I am very disappointed in ingco and ingco repairs and it is sadly to say that ingco has lost a valuable client, I will never purchase anything from ingco again
0
Replies (0)EL
T