Good idea needs significant improvement

Good idea but falls short when it is easier to do the same thing directly via CIPC. Beneficial Ownership Returns functionality is not fit for purpose as it doesn't allow reporting beneficial owners that aren't shareholders..sort of defeats the point of the service. Lack of telephone support is a problem. Currently unable to function as a company director due to glitches in their system which means my director appointment is lost in the ether. Noone picks up the phone to address issues...simply logging jira cases is not helpful to customers