Incolabs
1.7|7 reviews
A
Anonymous
1 reviews | Active since Member
12 May 2016, 06:44
Grainy Lip-Ice
<p>This is not the first, second or even third time I am complaining about the same problem. I bought a Lip-Ice (Bubblegum) and the texture is very grainy. This is horrible and feels terrible on your lips. I am not sure what the issue is as i am possitive this is a manufaturing problem but it needs to be rectified. This problem has been on and off for years and still no solution?? I feel this is such a wase of money to buy a product that is sub-standard. Please advise.</p>
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Replies (1)Incolabs's replyOfficial
12 May 2016, 09:46Dear Jackie,
Thank you for your feedback regarding Lip Ice. I can assure you that we take each complaint very seriously as our consumers also give valuable reference on how to even further ameliorate the quality of products.
We are sorry to hear about your experience with Lip Ice Bubblegum. We would like to work with you to resolve this matter as soon as possible. Can I kindly ask that you either send us an email to [email protected] with your contact details (email address and telephone number) or alternatively reply to this message with the necessary details so that we can be in contact with you as soon as possible.
We hope to hear from you soon.
Kind Regards,
Elaine Kruger
Customer Care Manager
Best regards,
Incolabs's reply12 May 2016, 09:46
Official
Dear Jackie,
Thank you for your feedback regarding Lip Ice. I can assure you that we take each complaint very seriously as our consumers also give valuable reference on how to even further ameliorate the quality of products.
We are sorry to hear about your experience with Lip Ice Bubblegum. We would like to work with you to resolve this matter as soon as possible. Can I kindly ask that you either send us an email to [email protected] with your contact details (email address and telephone number) or alternatively reply to this message with the necessary details so that we can be in contact with you as soon as possible.
We hope to hear from you soon.
Kind Regards,
Elaine Kruger
Customer Care Manager
Best regards,