Horrible customer service

For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.