Imperial Motus Medical Aid is Disappointing at least.

As a healthcare professional, I am extremely disappointed in my experience with Imperial Motos Medical Aid.

I recently managed a patient who presents with normal hearing thresholds but significant auditory processing difficulties that impact daily functioning and quality of life. Following a full audiological assessment, the patient demonstrated clear and measurable benefit from hearing aids.

Despite this, the claim was declined by Imperial’s “medical advisors,” who determined that the patient does not require hearing aids.

This raises serious concerns about how clinical decisions are being made. As the treating Audiologist, I conducted comprehensive assessments and documented functional impairment and benefit, yet this appears to carry little to no weight in their decision-making process.

I also engaged with a consultant, Janine, who advised that an ENT referral alone is insufficient and that additional reports must be submitted, despite no clear formal guidance or request for such documentation even feedback via email. This creates unnecessary delays and barriers to patient care.

It is concerning that funding decisions seem to prioritise rigid criteria over patient outcomes and quality of life. Hearing healthcare is not limited to pure-tone audiograms, and modern clinical practice recognises functional hearing difficulties that significantly affect communication and wellbeing.

Patients deserve better. Healthcare providers deserve to have their professional assessments respected.

I hope Imperial Motos Medical Aid re-evaluates its processes to better align with patient-centered care and current clinical standards.