iKhokha
1 reviews | Active since Member
Is ikhokha SERIOUS ABOUT BUSINESS IN SA? Why DO THEY TREAT CUSTOMERS LIKE SH**?
What an incredibly complicated company to deal with
After sending several emails in the beginning of February, I finally got a response that I should not be contacting support@***xx (HOW THE F*** Would one get this from a crystal ball?) But that you should be contacting onboarding@*** As your registration is incomplete! After sending several emails to onboarding@***xx You finally get a response asking you if you want to pursue your account???? This company has no idea of customer service! This company obviously does not have to grow! This company is not treating customers and potential customers as well!
<div>Hi Zettie,<br><br>We’re really sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide.<br><br>We apologize for the confusion around the communication channels and the delays you experienced.<br><br>We will arrange for a dedicated agent to reach out to you directly and assist you further with your registration and any outstanding queries.<br><br>Kind Regards, </div><div>The iKhokha Team.</div>
Best regards,
<div>Hi Zettie,<br><br>We’re really sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide.<br><br>We apologize for the confusion around the communication channels and the delays you experienced.<br><br>We will arrange for a dedicated agent to reach out to you directly and assist you further with your registration and any outstanding queries.<br><br>Kind Regards, </div><div>The iKhokha Team.</div>
Best regards,