I've been calling about incorrect debit order they have made on my account and calls take too long to be answered only for when you're answered an agent takes your call only to put you on hold for more than 10 minutes

Item: Absa Insurance Company Limited
Rating: 2
Author: Thandokazi

I've been calling about incorrect debit order they have made on my account and calls take too long to be answered only for when you're answered an agent takes your call only to put you on hold for more than 10 minutes. Nqobile answered me and promised to call me back but didn't call me since I've been waiting for the feedback

Helpful (0)

Replies (1)

Absa Insurance Company Limited's replyOfficial

28 May 2026, 13:04

Dear Thandokazi, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-69060694. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa Insurance Company Limited's reply28 May 2026, 13:04

Official

Best regards,

Absa Insurance Company Limited

I've been calling about incorrect debit order they have made on my account and calls take too long to be answered only for when you're answered an agent takes your call only to put you on hold for more than 10 minutes

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