Service its bad at identity and vvm

Good day sir/madam my name is Mankosana khaole, I've got problem with identity clothing,I paid up account a year ago,im not owing them when I need a pay up letter they don't want to give me pay up letter they said account was handed over to vvm attorney,I must call them when I call the lawyers they told me I must pay 300 at identity Store but im not owing them please help me