IS
iConnect SA
Verified Business
IS
Performance(last 12 months):
TrustIndex
0
Ranking
#137
in Internet & Telecoms
NPS Score
100
Recommended: Very Likely
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
A
A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2025, 12:44
All sunshine and roses till you want to cancel
Cancelling my services after being a loyal customer for multiple years (5+). I logged tickets multiple times to report that my soft phone was no longer receiving calls. Gave them months to fix it and now that I want to move to another provider, they put my cancelation request on a 90 day notice period, meaning I have to lose another 3 months of calls to my business. Shocking way to treat a customer and this is ********* seeing as the reason I am cancelling is because of their failing service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2025, 12:44
All sunshine and roses till you want to cancel
Cancelling my services after being a loyal customer for multiple years (5+). I logged tickets multiple times to report that my soft phone was no longer receiving calls. Gave them months to fix it and now that I want to move to another provider, they put my cancelation request on a 90 day notice period, meaning I have to lose another 3 months of calls to my business. Shocking way to treat a customer and this is ********* seeing as the reason I am cancelling is because of their failing service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Aug 2024, 08:13
Unexplained account charges
Our company has been charged for the last 6 months for an amount which we have no idea what it is for. We have been emailing for months asking for an explanation or some kind of feedback as to what we are being charged for an not a single person has gotten back to us with any kind of correspondence. The service is absolutely non-existent.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Aug 2024, 08:13
Unexplained account charges
Our company has been charged for the last 6 months for an amount which we have no idea what it is for. We have been emailing for months asking for an explanation or some kind of feedback as to what we are being charged for an not a single person has gotten back to us with any kind of correspondence. The service is absolutely non-existent.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jul 2024, 11:17
Technical Engineer
Jerome is one of the top support engineers at Iconnect. He is highly professional, extremely knowledgeable, and exceptionally friendly. Jerome's passion for his work is evident, and he is always willing to assist while maintaining professionalism.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Jul 2024, 11:17
Technical Engineer
Jerome is one of the top support engineers at Iconnect. He is highly professional, extremely knowledgeable, and exceptionally friendly. Jerome's passion for his work is evident, and he is always willing to assist while maintaining professionalism.
0
Replies (0)A
A