I
ICASA
Unclaimed Business
I
ICASA
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ICASA receives mixed feedback that leans heavily negative, with consumers expressing frustration about its role as a telecommunications regulator and ombudsman. A recurring theme is unanswered complaints lodged against cellphone and fixed-line providers, particularly around billing disputes, fraudulent ports, and contract overlaps. Customers consistently mention difficulties with the consumer portal, password issues, and an outdated website. A smaller group of reviewers express appreciation, noting that ICASA stands on the side of cellphone customers and offers protection against unfair provider practices.
Performance(last 12 months):
Trustindex Rating
2.6TrustIndex
2.6
Review Distribution
1.7|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 15:07
I have been complaining about a cell phone service provider for months
I have been complaining about a cell phone service provider for months. Still, this very same service provider keeps accusing me of being in areas
Helpful (0)
|Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 09:53
Bureaucracy lack of customer service
ATTENTION: @TelkomZA @MTNza @ICASA_za URGENT SECURITY BREACH & IDENTITY THEFT REPORT I am an MTN customer reporting a *****ULENT PORT. My number was ****** and moved to Telkom SIM 069 638 1490 without my consent. A ******** is currently using this number to commit *****. I have called every "***** Hotline" and "Crime Line" provided (0800 124 000, 012 311 3911, and 10210) and have been told "we can't help you" or "it's not our number." @TelkomZA: You are hosting a ******** on your network. Block SIM 069 638 1490 immediately! @MTNza: My number was ported under your watch. Help me reverse this *****! @ICASA_za: Both networks are failing to follow Number Portability Regulations. I need emergency intervention! I have the call logs to prove I have tried to resolve this for hours. Please DM me immediately to resolve this before more damage is done. #Telkom #MTN #ICASA #*****Alert #IdentityTheft #SouthAfrica
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 09:53
Bureaucracy lack of customer service
ATTENTION: @TelkomZA @MTNza @ICASA_za URGENT SECURITY BREACH & IDENTITY THEFT REPORT I am an MTN customer reporting a *****ULENT PORT. My number was ****** and moved to Telkom SIM 069 638 1490 without my consent. A ******** is currently using this number to commit *****. I have called every "***** Hotline" and "Crime Line" provided (0800 124 000, 012 311 3911, and 10210) and have been told "we can't help you" or "it's not our number." @TelkomZA: You are hosting a ******** on your network. Block SIM 069 638 1490 immediately! @MTNza: My number was ported under your watch. Help me reverse this *****! @ICASA_za: Both networks are failing to follow Number Portability Regulations. I need emergency intervention! I have the call logs to prove I have tried to resolve this for hours. Please DM me immediately to resolve this before more damage is done. #Telkom #MTN #ICASA #*****Alert #IdentityTheft #SouthAfrica
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 12:47
Inability to log a complaint on ICASA website.
I have tried several times now to log into the ICASA website to log a complaint. They do not accept the password I created at registration and when I try to change it, they send me the following. Note that they don't actually show me my password or give me the link to change it. When a customer has to complain about the ombudsman, where shall we go in this country. Your ICASA Consumer Portal Password is: Please change your password when you log in to ensure that your password remains secure. You can Login to the ICASA Consumer Portal with the following link:
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 12:47
Inability to log a complaint on ICASA website.
I have tried several times now to log into the ICASA website to log a complaint. They do not accept the password I created at registration and when I try to change it, they send me the following. Note that they don't actually show me my password or give me the link to change it. When a customer has to complain about the ombudsman, where shall we go in this country. Your ICASA Consumer Portal Password is: Please change your password when you log in to ensure that your password remains secure. You can Login to the ICASA Consumer Portal with the following link:
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 19:31
Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution
I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +27 31 825 0802, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously. She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA. Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account 502271241, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account 4074002397, with reference 502271241 Tel 0104923448. Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews. I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 19:31
Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution
I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +27 31 825 0802, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously. She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA. Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account 502271241, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account 4074002397, with reference 502271241 Tel 0104923448. Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews. I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 02:34
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running.
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running. How do you expect me to rate you? Do you care about reviews?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 02:34
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running.
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running. How do you expect me to rate you? Do you care about reviews?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2025, 04:01
Urgent Dispute of Telkom Charges. Request for review and resolution
I am writing to dispute Telkom claiming that I owe them R907.96. Why is that so when I agreed to a cellphone contract for R139 on 30 July 2025 from Telkom Rewardsco agent who assured me that the old contract's debit order for R419 was ending on 31 July 2025 and this contract will only start debiting my account on 30 August 2025. So there will not be overlap. I would appreciate if ICASA could resolve this and update Telkom and NuDebt to clear my name please. I have logged my complain to ICASA's website form and have not eve received acknowledgement.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2025, 04:01
Urgent Dispute of Telkom Charges. Request for review and resolution
I am writing to dispute Telkom claiming that I owe them R907.96. Why is that so when I agreed to a cellphone contract for R139 on 30 July 2025 from Telkom Rewardsco agent who assured me that the old contract's debit order for R419 was ending on 31 July 2025 and this contract will only start debiting my account on 30 August 2025. So there will not be overlap. I would appreciate if ICASA could resolve this and update Telkom and NuDebt to clear my name please. I have logged my complain to ICASA's website form and have not eve received acknowledgement.
0
Replies (0)