ICASA

Based on recent customer reviews, ICASA receives mixed feedback that leans heavily negative, with consumers expressing frustration about its role as a telecommunications regulator and ombudsman. A recurring theme is unanswered complaints lodged against cellphone and fixed-line providers, particularly around billing disputes, fraudulent ports, and contract overlaps. Customers consistently mention difficulties with the consumer portal, password issues, and an outdated website. A smaller group of reviewers express appreciation, noting that ICASA stands on the side of cellphone customers and offers protection against unfair provider practices.