ICar Gezina
Unclaimed Business
|3.7|38 Reviews (last 12 months)|This business does not respond to reviews
ICar Gezina
Unclaimed Business
|3.7
38 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ICar Gezina presents a sharply divided customer experience. Customers consistently praise individual sales consultants such as Shadrack, Brian, and Pretty for friendly, patient, and professional service that makes the buying process feel effortless. However, a recurring theme is serious dissatisfaction once the sale is concluded, with buyers reporting mechanical faults, undisclosed vehicle damage, warranty disputes, delays in receiving licence documentation, and poor after-sales communication. The dealership shines at the point of sale but struggles to maintain trust and accountability in post-purchase support.
Performance(last 12 months):
Trustindex Rating
4.7TrustIndex
4.7
Review Distribution
3.7|38 Reviews
Sep '25 - Aug '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Noluthando S
1 reviews | Active since May 2026
26 May 2026, 22:53
Icar gezina best dealership
It was a great working with Mr wisdom on our buying our my mercedes Benz A 200 we got the best service we from him we recommend icar gezina they're the best of all
Helpful (0)
|Replies (0)NS
Noluthando S
1 reviews | Active since May 2026
26 May 2026, 22:53
Icar gezina best dealership
It was a great working with Mr wisdom on our buying our my mercedes Benz A 200 we got the best service we from him we recommend icar gezina they're the best of all
0
Replies (0)BG
BOBBY G
1 reviews | Active since Oct 2025
24 May 2026, 13:03
Great service with Patience and willingness to assist.
. I would like to thank Duke and Briliant for an amazing service in assiting and supporting us with making our dream a reality and for their patience they had. Excellent service and after service to make sure that everything in the car is what we were looking for.
Helpful (0)
|Replies (0)BG
BOBBY G
1 reviews | Active since Oct 2025
24 May 2026, 13:03
Great service with Patience and willingness to assist.
. I would like to thank Duke and Briliant for an amazing service in assiting and supporting us with making our dream a reality and for their patience they had. Excellent service and after service to make sure that everything in the car is what we were looking for.
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Replies (0)MT
Marvel T
1 reviews | Active since May 2026
14 May 2026, 15:14
Icar gezina
I recently purchased a vehicle at Icar Gezina, the service was excellent. Brian and Brilliant went all out to give us exceptional service. Everything was explained into detail and our needs were fulfilled. Thanks to Icar Gezina and Brian. I definitely recommend him
Helpful (0)
|Replies (0)MT
Marvel T
1 reviews | Active since May 2026
14 May 2026, 15:14
Icar gezina
I recently purchased a vehicle at Icar Gezina, the service was excellent. Brian and Brilliant went all out to give us exceptional service. Everything was explained into detail and our needs were fulfilled. Thanks to Icar Gezina and Brian. I definitely recommend him
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Replies (0)TN
MB
Martin B
1 reviews | Active since Jul 2020
12 May 2026, 13:30
Poor aftersales service
Failure to Honour Agreed Reimbur*****t – Poor After Sales Service I purchased two new vehicles from iCar Gezina, and as part of the agreement, delivery of the vehicles and collection of my trade-in vehicle were included. I arranged and paid for the transport myself based on the dealership’s agreement that I would be reimbursed. Despite submitting all proof of payment and following up multiple times, the dealership has still not honoured the reimbur*****t agreement. I am also still owed R12,000 for fuel refunds and smash-and-grab reimbur*****ts. The lack of communication, accountability, and after-sales service has been extremely disappointing. Repeated promises were made that payment would be processed, but nothing has been done. Based on my experience, I would caution others against relying on verbal commitments and after-sales promises from this dealership.
Helpful (0)
|Replies (0)MB
Martin B
1 reviews | Active since Jul 2020
12 May 2026, 13:30
Poor aftersales service
Failure to Honour Agreed Reimbur*****t – Poor After Sales Service I purchased two new vehicles from iCar Gezina, and as part of the agreement, delivery of the vehicles and collection of my trade-in vehicle were included. I arranged and paid for the transport myself based on the dealership’s agreement that I would be reimbursed. Despite submitting all proof of payment and following up multiple times, the dealership has still not honoured the reimbur*****t agreement. I am also still owed R12,000 for fuel refunds and smash-and-grab reimbur*****ts. The lack of communication, accountability, and after-sales service has been extremely disappointing. Repeated promises were made that payment would be processed, but nothing has been done. Based on my experience, I would caution others against relying on verbal commitments and after-sales promises from this dealership.
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Replies (0)R
Rethabile
1 reviews | Active since Oct 2025
28 Apr 2026, 17:29
Extremely good service
Thank you so much to Shadrack Bokwa and Amuda Van de Venter. They assisted me with so much kindness…. My process was so complicated but they ensured that i leave there happy…. Thank you so much once again, please continue serving this great service even to other…
Helpful (0)
|Replies (0)R
Rethabile
1 reviews | Active since Oct 2025
28 Apr 2026, 17:29
Extremely good service
Thank you so much to Shadrack Bokwa and Amuda Van de Venter. They assisted me with so much kindness…. My process was so complicated but they ensured that i leave there happy…. Thank you so much once again, please continue serving this great service even to other…
0
Replies (0)LB
Lettie B
1 reviews | Active since Jul 2025
28 Apr 2026, 17:13
Icar gezina dealership service is extremely bad
I bought a car in July of last year, and ever since then, I've had numerous issues. The warranty doesn't cover these issues, and the dealership doesn't take responsibility or provide assistance.
Helpful (0)
|Replies (0)LB
Lettie B
1 reviews | Active since Jul 2025
28 Apr 2026, 17:13
Icar gezina dealership service is extremely bad
I bought a car in July of last year, and ever since then, I've had numerous issues. The warranty doesn't cover these issues, and the dealership doesn't take responsibility or provide assistance.
0
Replies (0)CK