I-Spa
Claimed Business
|3|4 Reviews (last 12 months)|This business does not respond to reviews
I-Spa
Claimed Business
|3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
3|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Jack D
1 reviews | Active since Sept 2024
25 Oct 2025, 08:03
Customer reviews
I recently came across a review by Brenda S (Brenda van Staden) concerning her experience at I-Spa, and I must express my disagreement with her account! While it is essential to voice concerns, I believe that Brenda S (Brenda van Staden) may have jumped to conclusions before giving I-Spa a fair opportunity to address the matter. In the realm of customer service, communication is key. I encourage anyone facing an issue to reach out to the business directly whether through a polite phone call or, even better, in person. Friendly and constructive dialogue can often lead to positive resolutions that social media complaints may overlook. I-Spa has a reputation for valuing customer satisfaction, and I am confident that they would have been more than willing to assist Brenda B (Brenda van Staden) had she approached them first. Patience and a respectful inquiry can go a long way in fostering understanding and resolving complaints effectively. In conclusion, I urge future customers to engage directly with the business to give them a chance to make things right. A friendly approach could lead to a much more favorable outcome for everyone!
Helpful (0)
|Replies (0)JD
Jack D
1 reviews | Active since Sept 2024
25 Oct 2025, 08:03
Customer reviews
I recently came across a review by Brenda S (Brenda van Staden) concerning her experience at I-Spa, and I must express my disagreement with her account! While it is essential to voice concerns, I believe that Brenda S (Brenda van Staden) may have jumped to conclusions before giving I-Spa a fair opportunity to address the matter. In the realm of customer service, communication is key. I encourage anyone facing an issue to reach out to the business directly whether through a polite phone call or, even better, in person. Friendly and constructive dialogue can often lead to positive resolutions that social media complaints may overlook. I-Spa has a reputation for valuing customer satisfaction, and I am confident that they would have been more than willing to assist Brenda B (Brenda van Staden) had she approached them first. Patience and a respectful inquiry can go a long way in fostering understanding and resolving complaints effectively. In conclusion, I urge future customers to engage directly with the business to give them a chance to make things right. A friendly approach could lead to a much more favorable outcome for everyone!
0
Replies (0)BS
BS
Brenda S
1 reviews | Active since Jul 2023
16 Oct 2025, 16:38
POOR SERVICE
I am writing to express my disappointment with the manner in which my recent issue has been handled. I find it concerning that a business would treat its clients in such a way — sending an incorrect item and then making it so difficult to resolve the matter. I have been in communication with you since 19 September, and as of 16 October, I am still struggling to receive my refund. During this process, I was even pressured to accept store credit instead of being issued the refund I am rightfully owed. I was also informed that you would cover the carrier costs, yet I am still required to pay a 15% administration fee for the refund. However, the refund amount received does not reflect this agreed percentage. I was charged R2,315 for the item but only refunded R1,865,75 , meaning R449.25 more than the 15% administration fee was deducted. This discrepancy is unacceptable and raises serious concerns about transparency and fairness. This entire experience has been extremely frustrating and reflects very poorly on your company’s professionalism and customer service standards. Based on this experience, I unfortunately cannot recommend your services or business to others.
Helpful (0)
|Replies (0)BS
Brenda S
1 reviews | Active since Jul 2023
16 Oct 2025, 16:38
POOR SERVICE
I am writing to express my disappointment with the manner in which my recent issue has been handled. I find it concerning that a business would treat its clients in such a way — sending an incorrect item and then making it so difficult to resolve the matter. I have been in communication with you since 19 September, and as of 16 October, I am still struggling to receive my refund. During this process, I was even pressured to accept store credit instead of being issued the refund I am rightfully owed. I was also informed that you would cover the carrier costs, yet I am still required to pay a 15% administration fee for the refund. However, the refund amount received does not reflect this agreed percentage. I was charged R2,315 for the item but only refunded R1,865,75 , meaning R449.25 more than the 15% administration fee was deducted. This discrepancy is unacceptable and raises serious concerns about transparency and fairness. This entire experience has been extremely frustrating and reflects very poorly on your company’s professionalism and customer service standards. Based on this experience, I unfortunately cannot recommend your services or business to others.
0
Replies (0)NB