

Huggies
Based on recent customer reviews, Huggies is facing significant dissatisfaction from long-standing loyal parents who feel product quality has declined. Customers consistently mention leaking nappies, tearing material, and gel leakage from products such as Gold, Dry Comfort, and Extra Care ranges. A recurring theme is nappy rash and skin irritation following recent product changes. Frustration with customer service, unresolved complaints, and an unfulfilled in-store competition prize amplifies the negative sentiment. A smaller group still praises softness, the wetness indicator, and responsive voucher resolutions when complaints are acknowledged.
TrustIndex
2.3
NPS Score
-50
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Huggies is facing significant dissatisfaction from long-standing loyal parents who feel product quality has declined. Customers consistently mention leaking nappies, tearing material, and gel leakage from products such as Gold, Dry Comfort, and Extra Care ranges. A recurring theme is nappy rash and skin irritation following recent product changes. Frustration with customer service, unresolved complaints, and an unfulfilled in-store competition prize amplifies the negative sentiment. A smaller group still praises softness, the wetness indicator, and responsive voucher resolutions when complaints are acknowledged.
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Huggies has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Huggies across 579 total reviews. How is the TrustIndex calculated? →
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