Hubble Energy
Unclaimed Business
|4.2|5 Reviews (last 12 months)|This business does not respond to reviews
Hubble Energy
Unclaimed Business
|4.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
4.2|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 06:59
Not Compatable with Poor Back up Servive
The support received regarding the Battery and Inverter setup for my site was extremely poor. I was told that I must acquire a Cloud link Device to be able to use the battery. Dispite telling Tristan that the Setup Manual does not state that. The device was acquired, however, upon installation, it was discovered that the specific inverter model is not included in the compatibility list—a critical detail that was not made clear at the point of sale. Tristan was highly unsatisfactory. Rather than addressing the technical gap or providing a timeline for a firmware update/driver integration, the support interaction was dismissed. When I pressed for technical clarity and a path to resolution, the response was to unilaterally close the support ticket without a solution. This level of service and the "unfit for purpose" nature of the hardware unacceptable. Cloud Link Device manual is out of date, referring to cables not even in the box. It reflects poorly on the brand's commitment to technical excellence and customer accountability.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 06:59
Not Compatable with Poor Back up Servive
The support received regarding the Battery and Inverter setup for my site was extremely poor. I was told that I must acquire a Cloud link Device to be able to use the battery. Dispite telling Tristan that the Setup Manual does not state that. The device was acquired, however, upon installation, it was discovered that the specific inverter model is not included in the compatibility list—a critical detail that was not made clear at the point of sale. Tristan was highly unsatisfactory. Rather than addressing the technical gap or providing a timeline for a firmware update/driver integration, the support interaction was dismissed. When I pressed for technical clarity and a path to resolution, the response was to unilaterally close the support ticket without a solution. This level of service and the "unfit for purpose" nature of the hardware unacceptable. Cloud Link Device manual is out of date, referring to cables not even in the box. It reflects poorly on the brand's commitment to technical excellence and customer accountability.
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 09:51
Hubble Energy providce excellent support for their products.
My solar instattion was activated in Jan 2022 and includes 4 x AM2 Hubble Energy batteries. On two occassions since then, I have noted odd data values and contacted Hubble Support. Fortubnately my installation includes their RIOT connection and they are able to access my batteries for remote analysis. In both cases they requested me sending batteries tp them for warrantee service/repair. They commmunicate well regarding the staatus of their activitties and when they have completed the repairs/service. Other than courier charges, there have been no other costs related to this.
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 09:51
Hubble Energy providce excellent support for their products.
My solar instattion was activated in Jan 2022 and includes 4 x AM2 Hubble Energy batteries. On two occassions since then, I have noted odd data values and contacted Hubble Support. Fortubnately my installation includes their RIOT connection and they are able to access my batteries for remote analysis. In both cases they requested me sending batteries tp them for warrantee service/repair. They commmunicate well regarding the staatus of their activitties and when they have completed the repairs/service. Other than courier charges, there have been no other costs related to this.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2024, 14:37
HUBBLE – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!!
HUBBLE VS CLAASSENS – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!! 31\3\21 – INSTALLATION: 8 X HUBBLE AM3. 20\10\23 - BATTERY PROBLEM: BUY COMMS CABLE FOR ONLINE INVESTIGATION - 2 FAULTY BATTERIES. 20\11\23 - 2 X BATTERIES DELIVERED AT HUBBLE JHB - START TESTING. 28\11\23 - HUBBLE CAPE TOWN IS WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. 11\12\23 - JHB INFORMED US - BATTERIES WERE RESET AND NOW WORKING - CAN PICK UP 2 BATTERIES . JHB IS UNAWARE OF CAPE TOWN WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. CAPE TOWN RESPONDED / INFORMED THEM. 11 - 21\12\23 - AIM TO FINALISE BATTERY EXCHANGE BEFORE YEAR END WITHOUT SUCCESS - HUBBLE NOT INTERESTED IN ASSISTING AT ALL. 5\1\24 - CONTACTED HUBBLE TO CONFIRM STATUS OF INVESTIGATION - REQUESTED UPFRONT PAYMENT OF R14218 - IMMEDIATE PAYMENT MADE ON MY BEHALF. 8\1\24 - 8 OLD BATTERIES TAKEN TO JHB IN EXCHANGE FOR 4 NEW BATTERIES - BATTERIES NOT READY. 11\1\24 - CONTACTED BY CAPE TOWN - CONFIRMED JHB SENT INCORRECT QUOTATION - R16501 STILL OUTSTANDING - IMMEDIATE PAYMENT MADE ON MY BEHALF. CAPE TOWN CONFIRMED - SENDING 4 BATTERIES VIA COURIER IMMEDIATELY. 16\1\24 - RECEIVED BATTERIES FROM CAPE TOWN. INSTALLATION DONE - GIVES CONTINIOUS ERROR - ALARM LOW BATTERY VOLTAGE CONTACT CAPE TOWN TECHNICIAN - INDICATE THEY WILL ATTEND TO THE ISSUE. 12\2\24 - CONTACT CAPE TOWN AGAIN - INFORMED ME A NEW CABLE IS NEEDED TO COMMUNICATE BETTER WITH SYSTEM - WILL GET BACK TO ME. 22 \2 \24 - NO PROGRESS OR UPDATE SINCE 12/2/24.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2024, 14:37
HUBBLE – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!!
HUBBLE VS CLAASSENS – EXTREMELY POOR SERVICE AND CUSTOMER SUPPORT!!! 31\3\21 – INSTALLATION: 8 X HUBBLE AM3. 20\10\23 - BATTERY PROBLEM: BUY COMMS CABLE FOR ONLINE INVESTIGATION - 2 FAULTY BATTERIES. 20\11\23 - 2 X BATTERIES DELIVERED AT HUBBLE JHB - START TESTING. 28\11\23 - HUBBLE CAPE TOWN IS WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. 11\12\23 - JHB INFORMED US - BATTERIES WERE RESET AND NOW WORKING - CAN PICK UP 2 BATTERIES . JHB IS UNAWARE OF CAPE TOWN WILLING TO EXCHANGE 8 OLD BATTERIES FOR 4 NEW AM2 BATTERIES. CAPE TOWN RESPONDED / INFORMED THEM. 11 - 21\12\23 - AIM TO FINALISE BATTERY EXCHANGE BEFORE YEAR END WITHOUT SUCCESS - HUBBLE NOT INTERESTED IN ASSISTING AT ALL. 5\1\24 - CONTACTED HUBBLE TO CONFIRM STATUS OF INVESTIGATION - REQUESTED UPFRONT PAYMENT OF R14218 - IMMEDIATE PAYMENT MADE ON MY BEHALF. 8\1\24 - 8 OLD BATTERIES TAKEN TO JHB IN EXCHANGE FOR 4 NEW BATTERIES - BATTERIES NOT READY. 11\1\24 - CONTACTED BY CAPE TOWN - CONFIRMED JHB SENT INCORRECT QUOTATION - R16501 STILL OUTSTANDING - IMMEDIATE PAYMENT MADE ON MY BEHALF. CAPE TOWN CONFIRMED - SENDING 4 BATTERIES VIA COURIER IMMEDIATELY. 16\1\24 - RECEIVED BATTERIES FROM CAPE TOWN. INSTALLATION DONE - GIVES CONTINIOUS ERROR - ALARM LOW BATTERY VOLTAGE CONTACT CAPE TOWN TECHNICIAN - INDICATE THEY WILL ATTEND TO THE ISSUE. 12\2\24 - CONTACT CAPE TOWN AGAIN - INFORMED ME A NEW CABLE IS NEEDED TO COMMUNICATE BETTER WITH SYSTEM - WILL GET BACK TO ME. 22 \2 \24 - NO PROGRESS OR UPDATE SINCE 12/2/24.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2024, 13:36
Not what I expected.
Recently installed an AM5 paired to a Victron. All documentation indicates that a Cloudlink must be installed for the BMS to talk to the inverter. A lot of good stuff on the Hubble site about the cloud monitoring so I went ahead. Sadly the Cloudlink only displays battery data, nothing from the Inverter. Have logged two support calls, the first took 4 emails before the technician understood what my problem was. The second thankfully only 2. The result is "be patient we are working on the issue but we cannot give a timeline on a resolution". They have known about the issue all the time but do not indicate anything on their site. The "we cannot give a timeline on a resolution" tells me that they are not serious about resolving the problem. Shame on Hubble for their misleading adverts about the Cloudlink.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2024, 13:36
Not what I expected.
Recently installed an AM5 paired to a Victron. All documentation indicates that a Cloudlink must be installed for the BMS to talk to the inverter. A lot of good stuff on the Hubble site about the cloud monitoring so I went ahead. Sadly the Cloudlink only displays battery data, nothing from the Inverter. Have logged two support calls, the first took 4 emails before the technician understood what my problem was. The second thankfully only 2. The result is "be patient we are working on the issue but we cannot give a timeline on a resolution". They have known about the issue all the time but do not indicate anything on their site. The "we cannot give a timeline on a resolution" tells me that they are not serious about resolving the problem. Shame on Hubble for their misleading adverts about the Cloudlink.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2024, 16:06
Hubble battery warranty
I recently had a failure on my solar systems battery AM2_HL2305002393. I contacted Voltex and Hubble warranty process was started, it was over the holiday season and this is what impresses me about the business, battery was collected for assessment, I was send the repaired unit, a detailed defect report. I can recommend Hubble, true to their word and their warranty. You as consumer just follow the rules
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2024, 16:06
Hubble battery warranty
I recently had a failure on my solar systems battery AM2_HL2305002393. I contacted Voltex and Hubble warranty process was started, it was over the holiday season and this is what impresses me about the business, battery was collected for assessment, I was send the repaired unit, a detailed defect report. I can recommend Hubble, true to their word and their warranty. You as consumer just follow the rules
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