1 reviews | Active since Member
This is completely unacceptable!!!!! Think twice before purchasing a new and/ or second vehicle from this company. In our dying economic times in this country you need to ensure that your money is well spent. I can tell you that it is not with this brand. They are all about the sale and NOT about the CUSTOMER!! When selling the vehicle it is all sweet nothings!!!! As long as they can sell you the vehicle it stops at that with no care what happens afterwords. I purchased a brand new Handa Ballade from them in 2015. The Sales Manager at that time was so focussed on giving me the best deal ever in order for me to make the purchase, that they failed to follow through on their promises. I was told that if I purchase the new vehicle instead of a Demo model I will be free from any expenses on services for the next 3 years/60 000 km (full service) Surprise, surprise........ My vehicle went in for its 45 000 km service this morning and here I receive a phone call to inform me that my brakes needs to be replaced at a cost of just over R4000, as my vehicle only qualifies for basic service!!!!! 3 years later, I sit with the problem. What do think they are going say?! Who do you think is going to remember 1 customer from 3 years ago that they managed to swindle into a deal, just so they can get their sales kwota for the month. It is to easy to talk the sales talk and then rub you of onto the finance department to get the deal done. Sales person not even involved to ensure that all is done as per agreement. Its just sign here, sign there, congratulations on your new vehicle!!! This is not was agreed when making the purchase!!! I will not accept this!!!! I will not leave it at that!!!! R220 000 later for the purchase of my vehicle......I will get what I paid for and what was promised to me. I have never agreed in any of my previous vehicle purchases for a service plan of this nature nor will I ever. I have never been treated like this from any other dealer and I will not stand for this!!!
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