Total Disregarding Clients

I am busy with a transfer of property which i bought through Homelink but it has been an up uphill battle with this estate agent. They have been trying to delay the transfer of the property to accommodate a tenant who never formed part of the sale. Lat week on Wednesday 18th October I received a call from the Miller Bosman Leroux who are the transferring attorneys that the transfer date of the 31st October will not be met due to the Homeowners association refusing to sign consent. The transfer will now be on the 1st November I have been trying to get feedback from Homelink Gordons Bay regarding the delay to no avail.