Homechoice
1.3|8,644 reviews
BF
Beverly F
1 reviews | Active since Member
25 May 2026, 07:25
Horrible Customer Services and Overdue Refund
I am utterly disappointed In the terrible terrible service I am receiving from Homechoice! They sold me a TV, I paid it for 7 months and it stopped working! I logged a compliant they referred me to Hisense who picked up TV told me it can’t be fixed I must get a refund from Homechoice! Homechoice sent me from pillar to post! After I submitted my proof of payments I was told I would get my refund in 5 working days! Today is 10 working days and I still don’t have a refund! What’s worse is when I call in they keep me on hold and tell me that the refund is awaiting authorisation! And what is even more upsetting is that the staff is telling me I will not get a full refund and they can’t tell me why. So here I am waiting for a refund which i don’t even know how much it will be and Homechoice refuses to call me back and I am sitting without a TV at home! Nobody should ever buy from Homechoice they have horrible customer service and *********** staff! Especially the managers! They have no management skills - they can’t even resolve queries!
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Replies (1)Homechoice's replyOfficial
25 May 2026, 07:39Hi Beverly,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Best regards,
Homechoice's reply25 May 2026, 07:39
Official
Hi Beverly,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Best regards,