ACRIMONIUS SHOP OWNERS AND WHO TRY TO HIDE BEHIND THE FACT THAT THEY ARE CHINESE AND DO NOT UNDERSTAND ENGLISH TO WELL

MY WIFE BOUGHT A XMAS TREE THE FRIDAY. THE SATURDAY WE TRIED PUTTING UP THIS CHINESE PRODUCT AND IT COULDNT STAND. ON TRYING TO RETURN IT THEY INSISTED THAT SHE TAKE ANOTHER BUT ON PRIOR INSPECTION THEY ALL LOOKED WONKY. SHE INDICATED THAT SHE IS PREPARED TO TAKE SOMETHING ELSE FOR THE SAME VALUE. THEY REFUSED. I CONFRONTED THEM AND DEMANDED MY MONEY BACK. THEY INDICATED THAT IT MUST BE RETURNED WITHIN TWO DAYS - WHICH IT WAS - AND THEY STILL REFUSED. HE THEN SHOWED ME THAT THEY DO NOT DO CASH REFUNDS. AFTER A HUGE ARGUMENT THEY DID RETURN SOME OF THE MONEY. THE RIGHT TO RETURN GOODS AS STIPULATED: Applicable sections of the Consumer Protection Act, 68 of 2008: S 16, 19 (5) & (8), 20, 55 (3), 56 A consumer has various rights of return in terms of the Consumer Protection Act. The five instances where a consumer may return goods to the supplier are:  Unsafe or defective goods may be returned for a repair, replacement or refund within 6 months of delivery. The consumer may choose whether he wants the item repaired, replaced or receive a refund. If the consumer allows the supplier to repair, then the repair must last for at least three months. If the same fault re-appears or another defect appears within three months of the repair being effected, then the supplier must choose whether to replace the item or refund the consumer. At this stage, a further repair is not an available option. (See the section titled “Six month implied warranty” for more details.)