Hollard Insurance – Extremely Poor Experience

I had shortlisted Hollard for business insurance, but my experience with them has been nothing short of appalling.

My issues began last year with an accident claim that, to this day, remains unresolved. The first agent I dealt with had extremely poor communication skills, and I spent weeks following up with someone who responded to emails as if it were a side hobby.

I eventually had to find out, through my own research, who to escalate the matter to before being assigned a new agent.

Throughout the process, I was asked to submit documents in fragments, as if the company had no standard procedure for handling claims. Despite sending everything as requested, I have received no acknowledgement or response to multiple emails. Even after escalating to three higher-level agents, there has been no reply.

It feels unreasonable to expect clients to act as private investigators to track down contacts and follow up endlessly. The lack of communication and apparent delays suggest ********* tactics to avoid paying out claims.

I would strongly caution anyone considering Hollard for insurance. My experience has been incredibly frustrating, unprofessional, and unresolved.