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H&M
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, H&M elicits sharply divided sentiment across its South African stores. Shoppers consistently praise the appealing fashion range, store presentation, and attentive service at certain branches like Canal Walk, where staff are described as uplifting and helpful. However, a recurring theme is frustration with returns, exchanges, and defective item handling, with customers citing unresolved complaints, perceived disregard for consumer rights, and unprofessional manager conduct. Pricing concerns and inconsistent in-store service across branches also surface, suggesting that customer experience hinges heavily on which location and staff members shoppers encounter.
Performance(last 12 months):
Trustindex Rating
3.2TrustIndex
3.2
Review Distribution
2.3|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 18:10
Excellent service
I always leave H&M at Canal Walk feeling inspired — not just because of the beautiful fashion, but because of how attentively the team treats every shopper. From helping find the perfect outfit to offering honest, genuine guidance, the staff make you feel seen and valued. Their upbeat energy and thoughtful recommendations turned a simple shopping trip into a truly uplifting experience.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 18:10
Excellent service
I always leave H&M at Canal Walk feeling inspired — not just because of the beautiful fashion, but because of how attentively the team treats every shopper. From helping find the perfect outfit to offering honest, genuine guidance, the staff make you feel seen and valued. Their upbeat energy and thoughtful recommendations turned a simple shopping trip into a truly uplifting experience.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 06:34
Customer service dissatisfaction
I bought a shirt at Gateway on the 8th of October 2025. When I realized that it doesn’t match the outfit I wanted to use it for,I decided to return it, ever since I have never been able to return the shirt. The first time I tried they said according to the receipt it was a gift, but How as I bought for myself, I keep trying until I sent an email to H&M South Africa customer service the return email from Claudia in Johannesburg requested a copy of the receipt I did sent it as per their request. Everyday when I do a follow up I get a new ticket number since the beginning of the month today it’s the 19th of November and still counting nothing from H&M. I wonder they do the same as they are doing in Europe and in the US failing their customers like this!!!!! I am very disappointed with their conduct. They don’t deserve even a single star that should be half or nothing.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 06:34
Customer service dissatisfaction
I bought a shirt at Gateway on the 8th of October 2025. When I realized that it doesn’t match the outfit I wanted to use it for,I decided to return it, ever since I have never been able to return the shirt. The first time I tried they said according to the receipt it was a gift, but How as I bought for myself, I keep trying until I sent an email to H&M South Africa customer service the return email from Claudia in Johannesburg requested a copy of the receipt I did sent it as per their request. Everyday when I do a follow up I get a new ticket number since the beginning of the month today it’s the 19th of November and still counting nothing from H&M. I wonder they do the same as they are doing in Europe and in the US failing their customers like this!!!!! I am very disappointed with their conduct. They don’t deserve even a single star that should be half or nothing.
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 21:50
H&M staff *****ing phones
My phone got ****** by their staff member and they refused to look for the phone on their cctv and later when I tracked the phone it was at their shop in menlyn and the manager still refused to investigate on the cameras at they are protecting their staff member
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 21:50
H&M staff *****ing phones
My phone got ****** by their staff member and they refused to look for the phone on their cctv and later when I tracked the phone it was at their shop in menlyn and the manager still refused to investigate on the cameras at they are protecting their staff member
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