Hatfield VW
Unclaimed Business
|5|3 Reviews (last 12 months)|This business does not respond to reviews
Hatfield VW
Unclaimed Business
|5
3 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hatfield VW Melrose receives strong praise from first time car buyers who consistently mention attentive sales consultants, with names like Tintswalo, Walo, Rhoda and Lebo recurring as standout assistants who guide clients smoothly through purchase and handover. Customers describe the showroom experience as welcoming, transparent and professional. However, a recurring theme among dissatisfied customers involves serious post-sale administrative failures, including vehicles delivered unregistered, unresolved accessory work, trade-in settlement disputes and concerns around contract authorisation, leaving some buyers feeling unsupported once the deal is closed.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
5|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOD
Okuhle D
1 reviews | Active since Mar 2026
19 Mar 2026, 16:47
Tinswalo and Roda Appreciation
It was a great experience working with Tinswalo and Roda .. they were very kind and Confident . They gave me the best moment of my life I appreciate them .. looking forward to working with them once again in future
Helpful (0)
|Replies (0)OD
Okuhle D
1 reviews | Active since Mar 2026
19 Mar 2026, 16:47
Tinswalo and Roda Appreciation
It was a great experience working with Tinswalo and Roda .. they were very kind and Confident . They gave me the best moment of my life I appreciate them .. looking forward to working with them once again in future
0
Replies (0)JJ
Johnny J
1 reviews | Active since Mar 2026
1 Mar 2026, 20:57
Great Service from Hatfield VW
I recently purchased a new vehicle from Melrose VW and had the absolute pleasure of dealing with Tintswalon. From the very first interaction, the service was professional, transparent, and genuinely customer-focused. Tintswalon took the time to understand exactly what I was looking for, answered all my questions with patience and clarity, and guided me through every step of the process. The entire experience was smooth, efficient, and stress-free. I truly appreciated the regular updates and the attention to detail, which made me feel confident in my purchase. It’s rare to find such dedicated and personable service these days. I highly recommend Tintswalon and the team at Melrose VW to anyone looking for a new vehicle. Thank you for making this such a positive and memorable experience!
Helpful (0)
|Replies (0)JJ
Johnny J
1 reviews | Active since Mar 2026
1 Mar 2026, 20:57
Great Service from Hatfield VW
I recently purchased a new vehicle from Melrose VW and had the absolute pleasure of dealing with Tintswalon. From the very first interaction, the service was professional, transparent, and genuinely customer-focused. Tintswalon took the time to understand exactly what I was looking for, answered all my questions with patience and clarity, and guided me through every step of the process. The entire experience was smooth, efficient, and stress-free. I truly appreciated the regular updates and the attention to detail, which made me feel confident in my purchase. It’s rare to find such dedicated and personable service these days. I highly recommend Tintswalon and the team at Melrose VW to anyone looking for a new vehicle. Thank you for making this such a positive and memorable experience!
0
Replies (0)JN
Justice N
1 reviews | Active since Jun 2020
29 Jan 2026, 15:02
Car service
"I recently had my car serviced at Hartfield VW Pretoria and had an excellent experience with Tebogo Gontse. He thoroughly inspected my car, explained things I wasn't aware of, and provided great advice. If VW has more staff like Tebogo, they'll definitely go far! I'd highly recommend Hartfield VW to anyone in Pretoria - great service!"
Helpful (0)
|Replies (0)JN
Justice N
1 reviews | Active since Jun 2020
29 Jan 2026, 15:02
Car service
"I recently had my car serviced at Hartfield VW Pretoria and had an excellent experience with Tebogo Gontse. He thoroughly inspected my car, explained things I wasn't aware of, and provided great advice. If VW has more staff like Tebogo, they'll definitely go far! I'd highly recommend Hartfield VW to anyone in Pretoria - great service!"
0
Replies (0)