Unpleasant Environment

<p>Me and my family of 4 decided to go and enjoy a good dinner at The Harvard Cafe at Rand Airport, but suprisingly we had the worst experience tonight. And we are regular customers. We sat in the smoking area because the place was quite full, and we asked the manager if we can leave the door open to hear the music. He agreed. There was a group of people that had a "meeting" and didn't want any noise so they closed the door, and obviously we opened the door again, then the one guy from that "meeting" stood up with an attitude and slammed the door and starred at us very unpleasantly. Then we opened the door again and all of those people (20-25 people) stood up and attacked my brother with Racist comments and insults and wanted to get physical, (I mean come on, those people have an IQ smaller than an ant if they act that way).  The manager immediately put the argument to a stop and the door was left opened (Guess who lost the argument, hahaha). After ordering starters, that GROUP of people got so loud you could not even hear each other talk at the table, so we called the manager and asked him if he can ask them to turn down the volume a bit.... guess what his response was?????? "I AM SORRY BUT I CAN'T DO THAT, THEY ARE GIVING ME GOOD BUSINESS"..... So what does that mean???? The other customers that are REGULAR are not that important like THEY ARE?????? That is really very unprofessional. Other people in the smoking area got so annoyed they stood up and left.... with having arguments with the manager.... so it shows how "important" the customers really are to him. I mean if you want to have a silent meeting, have some integrity to book the smoking area to yourself and not disturb families that go to restaurants to have peace and fun. This was the worst experience I have ever had. </p>