Hair City
Claimed Business
|2.3|13 Reviews (last 12 months)|This business does not respond to reviews
Hair City
Claimed Business
|2.3
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hair City receives polarised feedback shaped by product quality and service delivery. Customers consistently mention disappointment with hair shedding, tangling, and wigs that do not match advertised images, alongside frustration over delayed deliveries and poor communication after placing orders. A recurring theme is dissatisfaction with in-store handling of complaints and refund requests. Conversely, satisfied shoppers highlight standout staff members like Cindy and Khanyi, praising responsive problem solving, fast courier turnaround when escalated, and long term loyalty built on quality purchases.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Frequently Asked Questions About Hair City
What do customers say about Hair City?
Based on recent customer reviews, Hair City receives polarised feedback shaped by product quality and service delivery. Customers consistently mention disappointment with hair shedding, tangling, and wigs that do not match advertised images, alongside frustration over delayed deliveries and poor communication after placing orders. A recurring theme is dissatisfaction with in-store handling of complaints and refund requests. Conversely, satisfied shoppers highlight standout staff members like Cindy and Khanyi, praising responsive problem solving, fast courier turnaround when escalated, and long term loyalty built on quality purchases.
Is Hair City trustworthy?
Recent reviews (13)
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