Guess
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Guess
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Luyanda N
1 reviews | Active since Jan 2026
11 Jan 2026, 22:18
complain
GUESS Mall F66/68 Galleria Mall Dear Guess Management, I am submitting this email as a formal notice of complaint regarding a highly distressing and unacceptable incident that occurred at your store, coupled with the unprofessional and negligent conduct displayed by your Area Manager, Sara. During my visit, your staff members lost my South African ID card by allowing it to slip into the mounted POS table, where it became lodged and subsequently “unretrievable,” according to the store. This constitutes gross negligence, as my ID contains legally protected personal information that your staff had a responsibility to safeguard. The situation was further aggravated when I contacted your Area Manager, Sara. Instead of offering support, she was rude, dismissive, and demonstrated a complete lack of accountability. Her tone and unwillingness to assist are wholly unprofessional and reflect a serious failure in leadership and customer care. Her stance that the loss of my ID is now my problem is unacceptable, particularly when the loss occurred entirely due to your store’s mishandling.
Helpful (0)
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Luyanda N
1 reviews | Active since Jan 2026
11 Jan 2026, 22:18
complain
GUESS Mall F66/68 Galleria Mall Dear Guess Management, I am submitting this email as a formal notice of complaint regarding a highly distressing and unacceptable incident that occurred at your store, coupled with the unprofessional and negligent conduct displayed by your Area Manager, Sara. During my visit, your staff members lost my South African ID card by allowing it to slip into the mounted POS table, where it became lodged and subsequently “unretrievable,” according to the store. This constitutes gross negligence, as my ID contains legally protected personal information that your staff had a responsibility to safeguard. The situation was further aggravated when I contacted your Area Manager, Sara. Instead of offering support, she was rude, dismissive, and demonstrated a complete lack of accountability. Her tone and unwillingness to assist are wholly unprofessional and reflect a serious failure in leadership and customer care. Her stance that the loss of my ID is now my problem is unacceptable, particularly when the loss occurred entirely due to your store’s mishandling.
0
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Lawi G
1 reviews | Active since Feb 2023
12 Sept 2025, 09:36
Dissatisfied Guess ex-customer
On the 27th of August visited Guess store at Mall of Africa looking for a sneaker for my husband. When we went in we saw a table marked on sale. Enquired about a sneaker on the sale display. The sales person Mongezi Bulwana took the sneaker to go and check how much it was. Came back to tell us that it was not on sale. I asked the store manager why it's placed at a sale table. The manager Zinhle Yende asked me what they should do if their head office gave them the instruction. Now, that is internal politics that a customer does not need to know. We continued to look at other sneakers. We gave Mongezi another sneaker to check for the size. After sometime he came back indicating that they did not have the size. At this point Mongezi is looking at my daughter as if she was fresh meat. So I ask him to check the Centurion Mall branch. He looked at us with a look like we're joking. So I insisted. He went back to their back and came back with the size we were looking for. This was so confusing for us as he indicated that they were out of the size we were looking for. So when we got to the till, I asked the manager Zinhle to give me the area manager's details. I finish my transaction and she proceeded to assist all the customer's after me on the line. After 10 to 15 minutes she gave me a paper with the details without even looking at me. I called the area manager Sarah on ***. She did not pick up her cell. So I wrote her a message. Indicating my name at the end of the message. But my message was not indicating my issue. She called me back after +- 30 minutes, which made me feel that she will hear us. After I greeted her, I asked her how she was doing. She asked me with a high pitch volume "HOW CAN I HELP YOU". When I asked her to drop her tone as I am a customer. She continued to shout at me that she did not know who called her earlier she was just returning my call. But I sent her an sms. I wrote her a message that indicated she was rude and that I was going take up my issue with her head office. At this point I had lost hope but still wanted to share my experience with someone who can teach their staff about customer service. Also because I loved the brand. It took Jolene Knoesen, Sarah's manager the following week to communicate with me. First he told the lady at their call center that she knew about my issues. From whom I wondered. That means she took her staff side over the customers side. Which is why she thought she could undermine me with her 10% offer for my next purchase, as if that is what I was looking for. I responded, demanding the area manager to be the one that apologized, seeing she was the one that was shouting at me. Till today, nothing from Guess. I guess this how much they think of us customers. Maybe they will have a change of heart once the affordable online takeover, they will remember us customers. I will never buy a Guess product again
Helpful (0)
|Replies (0)LG
Lawi G
1 reviews | Active since Feb 2023
12 Sept 2025, 09:36
Dissatisfied Guess ex-customer
On the 27th of August visited Guess store at Mall of Africa looking for a sneaker for my husband. When we went in we saw a table marked on sale. Enquired about a sneaker on the sale display. The sales person Mongezi Bulwana took the sneaker to go and check how much it was. Came back to tell us that it was not on sale. I asked the store manager why it's placed at a sale table. The manager Zinhle Yende asked me what they should do if their head office gave them the instruction. Now, that is internal politics that a customer does not need to know. We continued to look at other sneakers. We gave Mongezi another sneaker to check for the size. After sometime he came back indicating that they did not have the size. At this point Mongezi is looking at my daughter as if she was fresh meat. So I ask him to check the Centurion Mall branch. He looked at us with a look like we're joking. So I insisted. He went back to their back and came back with the size we were looking for. This was so confusing for us as he indicated that they were out of the size we were looking for. So when we got to the till, I asked the manager Zinhle to give me the area manager's details. I finish my transaction and she proceeded to assist all the customer's after me on the line. After 10 to 15 minutes she gave me a paper with the details without even looking at me. I called the area manager Sarah on ***. She did not pick up her cell. So I wrote her a message. Indicating my name at the end of the message. But my message was not indicating my issue. She called me back after +- 30 minutes, which made me feel that she will hear us. After I greeted her, I asked her how she was doing. She asked me with a high pitch volume "HOW CAN I HELP YOU". When I asked her to drop her tone as I am a customer. She continued to shout at me that she did not know who called her earlier she was just returning my call. But I sent her an sms. I wrote her a message that indicated she was rude and that I was going take up my issue with her head office. At this point I had lost hope but still wanted to share my experience with someone who can teach their staff about customer service. Also because I loved the brand. It took Jolene Knoesen, Sarah's manager the following week to communicate with me. First he told the lady at their call center that she knew about my issues. From whom I wondered. That means she took her staff side over the customers side. Which is why she thought she could undermine me with her 10% offer for my next purchase, as if that is what I was looking for. I responded, demanding the area manager to be the one that apologized, seeing she was the one that was shouting at me. Till today, nothing from Guess. I guess this how much they think of us customers. Maybe they will have a change of heart once the affordable online takeover, they will remember us customers. I will never buy a Guess product again
0
Replies (0)