SF
Sunette F
1 reviews | Active since Dec 2013
20 Jan 2026, 16:50
Bad service
Defy is doing all the queries of Grundig fridges! We bought a fridge/freezer the we believed was a very good product, it is also very expensive! We pay R27 000 for it on 31 Aug 2022! We replaced the compressor in June 2025 and in November it does not make very cold and the heat signal is on the screen! At that time the fridge was just over 3 years old! After numerous emails a technician respond after 4 weeks just before Christmas and said that the fridge loose gas! This is unacceptable to have this two complains within the first 3 years of the product! We asked for a replacement and Defy refuge! They also do not respond easily on emails and you have to call them and mail them continuously! This is the most poor service that we ever received! After paying R27 000 for a Grundig fridge it is totally insane
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Sunette F's updateReviewer Update
28 Jan 2026, 17:42After my complain I received an email from Khabo stating thatyour tax invoice has been escalated to service for an exchange. This was a week ago and still nothing! How long can it take to solve this problem and in the meantime I need to suffer without a fridge in heat conditions in Limpopo! Your service is unaceptable!
SF
Sunette F's update28 Jan 2026, 17:42
Reviewer Update
After my complain I received an email from Khabo stating thatyour tax invoice has been escalated to service for an exchange. This was a week ago and still nothing! How long can it take to solve this problem and in the meantime I need to suffer without a fridge in heat conditions in Limpopo! Your service is unaceptable!