Group 1 Nissan Kuils River
Claimed Business
|1|10 Reviews (last 12 months)|This business does not respond to reviews
Group 1 Nissan Kuils River
Claimed Business
|1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Group 1 Nissan Kuils River is facing significant customer experience challenges. Customers consistently mention frustration with poor communication from service advisors, prolonged repair turnaround times, and a perceived lack of accountability when vehicles return with unresolved or worsened issues. A recurring theme is dissatisfaction with diagnostics and warranty handling, with several patrons describing extended periods without their vehicles and no courtesy car offered. Concerns about transparency around service plans, second hand vehicle condition, and after sales follow through are also frequently raised across the feedback received.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Minentle D
1 reviews | Active since Jan 2020
2 Apr 2026, 11:58
Nissan Magnite Acenta 2023
If you thinking of buying a car in this dealership think again. Go to another Nissan you will receive a good customer service my experience with Group 1 kuilsriver has been a nightmare it’s been 2 months without a car and they don’t want to do a diagnostic of my car everything is assupmtions
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Minentle D
1 reviews | Active since Jan 2020
2 Apr 2026, 11:58
Nissan Magnite Acenta 2023
If you thinking of buying a car in this dealership think again. Go to another Nissan you will receive a good customer service my experience with Group 1 kuilsriver has been a nightmare it’s been 2 months without a car and they don’t want to do a diagnostic of my car everything is assupmtions
0
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 19:11
GROUP 1 KUILSRIVER WORKSHOP (AMANDA) EXTREMELY POOR CUSTOMER SERVICE!!!!
On Saturday 07 March 2026, I experienced some issues with my Chery Tiggo 4 Pro. On Tuesday 10 March 2026 I called the workshop to have it booked in, I got a date for Friday 13 March 2026, On Friday 13 March 2026 I went to book in my vehicle, I was asked so many questions that I started feeling like maybe these people think I'm making up these things, so I ended up telling them that I'll take the vehicle back home so that I can monitor the issue, in my meanwhile I also thought let me compile evidence as I'm sure that will convince them to book in the vehicle without all the questions. On Monday 16 March 2026 I went back and booked in the vehicle following evidence this time. On Tuesday 17 March 2026 Amanda called with an update on what they have done and that mechanically there were no issues with the vehicle, she said that however they will continue to inspect as what I've experienced they've also experienced and witnessed with the vehicle. On Wednesday 18 March 2026 Amanda called me saying that they suspect that it might be that the fuel in the tank were contaminated, so I asked her to have a sample send for analysis just to be certain that it was however the fuel, when I reflected back it actually made a lot of sense that it could ne the fuel as I've experienced once fuel mixed with water and on a different event the lady pumped in my diesel tank petrol so I know from experience the causes of an error with fuel so I shared my past experiences with Amanda and we both agreed that sending the sample was the right route to go. On Monday 23 March 2026 I called because I haven't heard anything after I gave the go-ahead for the sample to be send for an analysis, upon my call I discovered that the sample was never send, the workshop needed a specific container to store the sample, this container must be ordered and this container wasn't ordered when I gave her permission to send the sample, this container was only ordered after my call, and will only be at the workshop on Wednesday 25 March 2026, this while I am stranded at home without a vehicle, I have tried everything to get them to meet me halfway in terms of either a courtesy car or my own vehicle, I've even suggested mixing adding injector cleaner to the tank to avoid any further damage, Amanda was going to call me back with an answer as to what their mechanics are saying about that suggestion, I've heard nothing from her, I called early this afternoon round about 13:00, left a message as she was busy with a client, nothing! No call, no feedback nothing! I made 100% sure when I spoke to her yesterday that there were no mechanical issues with the car which she confirmed, so why if the injector cleaner route won't work can't they just drain the entire fuel from the tank, clean out the tank and have me fill it with new fuel seeing that it's too much trouble for them to supply me with a courtesy car. She only found out yesterday when I asked about it that results might take up to 21 working days, so just to be completely logical, I have 2 children at home, I am a single mother if God forbid anything has to happen to either of my children or even myself during the night or day, how am I supposed to seek help as fast and efficient without a vehicle, that is why we obtain these things so that mobility is easier, I am at a point where I feel like I'm not being valued as a client, what was promised to me when I bought this vehicle in terms of service os not what I am experiencing currently, I feel like a nuisance that keeps on calling and calling with no success, I just find it very hard to understand that why must a mechanically perfect car catch dust in a workshop for over a month if it can be used just by draining the alleged contaminated fuel and replacing it with other fuel hopefully not contaminated?! Why must I go through so many lengths as to add a service to my current already too expensive insurance that is going to spike my monthly policy fee just to accommodate 21 working days as if it is necessary? I have spend unnecessary money on requesting rides to get to where I needed to be these past 8 days, whereby I could've just upon the discovery of contaminated fuel filled my tank with other fuel and move in convenience.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 19:11
GROUP 1 KUILSRIVER WORKSHOP (AMANDA) EXTREMELY POOR CUSTOMER SERVICE!!!!
On Saturday 07 March 2026, I experienced some issues with my Chery Tiggo 4 Pro. On Tuesday 10 March 2026 I called the workshop to have it booked in, I got a date for Friday 13 March 2026, On Friday 13 March 2026 I went to book in my vehicle, I was asked so many questions that I started feeling like maybe these people think I'm making up these things, so I ended up telling them that I'll take the vehicle back home so that I can monitor the issue, in my meanwhile I also thought let me compile evidence as I'm sure that will convince them to book in the vehicle without all the questions. On Monday 16 March 2026 I went back and booked in the vehicle following evidence this time. On Tuesday 17 March 2026 Amanda called with an update on what they have done and that mechanically there were no issues with the vehicle, she said that however they will continue to inspect as what I've experienced they've also experienced and witnessed with the vehicle. On Wednesday 18 March 2026 Amanda called me saying that they suspect that it might be that the fuel in the tank were contaminated, so I asked her to have a sample send for analysis just to be certain that it was however the fuel, when I reflected back it actually made a lot of sense that it could ne the fuel as I've experienced once fuel mixed with water and on a different event the lady pumped in my diesel tank petrol so I know from experience the causes of an error with fuel so I shared my past experiences with Amanda and we both agreed that sending the sample was the right route to go. On Monday 23 March 2026 I called because I haven't heard anything after I gave the go-ahead for the sample to be send for an analysis, upon my call I discovered that the sample was never send, the workshop needed a specific container to store the sample, this container must be ordered and this container wasn't ordered when I gave her permission to send the sample, this container was only ordered after my call, and will only be at the workshop on Wednesday 25 March 2026, this while I am stranded at home without a vehicle, I have tried everything to get them to meet me halfway in terms of either a courtesy car or my own vehicle, I've even suggested mixing adding injector cleaner to the tank to avoid any further damage, Amanda was going to call me back with an answer as to what their mechanics are saying about that suggestion, I've heard nothing from her, I called early this afternoon round about 13:00, left a message as she was busy with a client, nothing! No call, no feedback nothing! I made 100% sure when I spoke to her yesterday that there were no mechanical issues with the car which she confirmed, so why if the injector cleaner route won't work can't they just drain the entire fuel from the tank, clean out the tank and have me fill it with new fuel seeing that it's too much trouble for them to supply me with a courtesy car. She only found out yesterday when I asked about it that results might take up to 21 working days, so just to be completely logical, I have 2 children at home, I am a single mother if God forbid anything has to happen to either of my children or even myself during the night or day, how am I supposed to seek help as fast and efficient without a vehicle, that is why we obtain these things so that mobility is easier, I am at a point where I feel like I'm not being valued as a client, what was promised to me when I bought this vehicle in terms of service os not what I am experiencing currently, I feel like a nuisance that keeps on calling and calling with no success, I just find it very hard to understand that why must a mechanically perfect car catch dust in a workshop for over a month if it can be used just by draining the alleged contaminated fuel and replacing it with other fuel hopefully not contaminated?! Why must I go through so many lengths as to add a service to my current already too expensive insurance that is going to spike my monthly policy fee just to accommodate 21 working days as if it is necessary? I have spend unnecessary money on requesting rides to get to where I needed to be these past 8 days, whereby I could've just upon the discovery of contaminated fuel filled my tank with other fuel and move in convenience.
0
Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
16 Mar 2026, 14:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
Helpful (0)
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Minentle D
1 reviews | Active since Jan 2020
16 Mar 2026, 14:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
0
Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
28 Dec 2025, 13:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
28 Dec 2025, 13:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
0
Replies (0)OM
Olwethu M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:51
Warning: Very Poor Client Service – Chery Kuils River
Warning: Very Poor Service – Chery Kuils River I want to warn other customers about the extremely poor service I received from Chery Kuils River. My Chery Tiggo 7 Pro has a sensor problem on the right rear wheel. I took the vehicle to Chery Kuils River at the end of October. I was informed that the sensor was not in stock and had to be ordered from Johannesburg. I was told the order had been placed. After waiting more than a month with no update, I followed up again at the beginning of December and was told to bring the car in. On 9 November, I dropped the car off at 9:00 AM. I received no communication the entire day from the service advisor, Amanda. At around 4:00 PM, concerned due to the lack of feedback, I took an Uber to the dealership. When I arrived, the dealership was preparing to close. I was then told that my car could not be fixed because the sensor had been sold to another customer. This was extremely unprofessional and unacceptable. I asked to speak to the manager, but was told the manager was not available. I was promised that the matter had been escalated and that the manager would contact me the following day. To date, I have received no call, no apology, and no feedback. This dealership shows a complete lack of communication, accountability, and respect for customers’ time. I would strongly advise potential customers to think twice before using Chery Kuils River for servicing.😡😡😡😡😡😡😡😡😡😡😡😡😡
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Olwethu M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:51
Warning: Very Poor Client Service – Chery Kuils River
Warning: Very Poor Service – Chery Kuils River I want to warn other customers about the extremely poor service I received from Chery Kuils River. My Chery Tiggo 7 Pro has a sensor problem on the right rear wheel. I took the vehicle to Chery Kuils River at the end of October. I was informed that the sensor was not in stock and had to be ordered from Johannesburg. I was told the order had been placed. After waiting more than a month with no update, I followed up again at the beginning of December and was told to bring the car in. On 9 November, I dropped the car off at 9:00 AM. I received no communication the entire day from the service advisor, Amanda. At around 4:00 PM, concerned due to the lack of feedback, I took an Uber to the dealership. When I arrived, the dealership was preparing to close. I was then told that my car could not be fixed because the sensor had been sold to another customer. This was extremely unprofessional and unacceptable. I asked to speak to the manager, but was told the manager was not available. I was promised that the matter had been escalated and that the manager would contact me the following day. To date, I have received no call, no apology, and no feedback. This dealership shows a complete lack of communication, accountability, and respect for customers’ time. I would strongly advise potential customers to think twice before using Chery Kuils River for servicing.😡😡😡😡😡😡😡😡😡😡😡😡😡
0
Replies (0)EW
Enrique W
1 reviews | Active since Jan 2020
9 Dec 2025, 05:16
POOR CLIENT SERVICE
I am disappointed with the level of client service I received from Group 1 Nissan Kuilsrivier,I contacted them to request a quotation, and the receptionist repeatedly promised to call me back with feedback. Unfortunately, no one ever made the effort to return my calls or provide any update. I followed up multiple times, yet I still received no response. This lack of communication and professionalism is unacceptable, especially from a company that claims to value its customers. I hope management takes this complaint seriously and improves their client service, as this experience has been extremely frustrating and has left a very poor impression.
Helpful (0)
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Enrique W
1 reviews | Active since Jan 2020
9 Dec 2025, 05:16
POOR CLIENT SERVICE
I am disappointed with the level of client service I received from Group 1 Nissan Kuilsrivier,I contacted them to request a quotation, and the receptionist repeatedly promised to call me back with feedback. Unfortunately, no one ever made the effort to return my calls or provide any update. I followed up multiple times, yet I still received no response. This lack of communication and professionalism is unacceptable, especially from a company that claims to value its customers. I hope management takes this complaint seriously and improves their client service, as this experience has been extremely frustrating and has left a very poor impression.
0
Replies (0)AE
Aloysius E
1 reviews | Active since Jan 2020
31 Oct 2025, 08:37
NEVER buy from Group1 Nissan Kuilsriver.
Be careful of Group1 Nissan Kuils River. This company is NOT trustworthy. If you can find the same vehicle anywhere else, go there. You can thank me later. They took out a service plan for me without my consent, yet they let me pay for all my services with them in cash. The only time I found out that there was a service plan taken out for me and worked into my monthly installment, was when my balloon was refinanced and the bank told me that they will take off the service plan. I went to them and ask why they did that, and to refund me, they just told me that the service plan has expired and therefore they cant refund me. If you are an existing client, check your documents now. If you are lucky not to be a client of theirs, keep it that way!
Helpful (0)
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Aloysius E
1 reviews | Active since Jan 2020
31 Oct 2025, 08:37
NEVER buy from Group1 Nissan Kuilsriver.
Be careful of Group1 Nissan Kuils River. This company is NOT trustworthy. If you can find the same vehicle anywhere else, go there. You can thank me later. They took out a service plan for me without my consent, yet they let me pay for all my services with them in cash. The only time I found out that there was a service plan taken out for me and worked into my monthly installment, was when my balloon was refinanced and the bank told me that they will take off the service plan. I went to them and ask why they did that, and to refund me, they just told me that the service plan has expired and therefore they cant refund me. If you are an existing client, check your documents now. If you are lucky not to be a client of theirs, keep it that way!
0
Replies (0)ZM
Zeenath M
1 reviews | Active since Jan 2020
30 Aug 2025, 07:06
🚫🙏Beware and read this post to make an informed decision
Important information 🚫 Do not buy any second hand vehicles without doing your own dekra or 140point check!!!!! There documents are not done correctly we had to cancel 2 of the deals... please read and be aware. Haval H2 silver 2019 model 2 gear box Syncros had to be replaced within the same week of purchase,in the mean time we were provided a loan car ford eco sport grey which we got stuck at 10pm with no one to assist to find out the was petrol tank problem. Got a haval h6c 2018 as a replacement for the h2. This is some of the issue we had but on there check sheet it was marked fine. Wheel alignment off Steering calibration off Suspension knocking noise told it's normal. Gear box oil low. Oil leaks We had taken it to haval to diagnose and when we took the vehicle back the manager got upset that we ask haval to do the full diagnostic and not just check the suspension problem.he became so loud and screamed at us asking buy why did you ask them to do the full diagnostic.theu claim that it was passed by road worthy.which make you wonder with how is things being done. I was unable to get my deposit back to go to another dealership as I had traded in a 2010 Honda civic and they said they cannot give me the money as it was a trade in so I was forced to take a new car from them.but the guy on the omoda side were very helpful. Even tho I could have gotten a better car cheaper my options was limited to what they had as my deposit was held hostage.we were bul**** by the manager and the dealer principal as he said he would need to refinance the civic knowing fully that you cannot finance a 2010 car and all I needed to pay was +-10k on that car.it was a delay tech.and outright made it a choice of delay or take another car from them. I no about cars so I got my stuff sorted but to everyone else please please don't buy any car from them without doing your own independent dekra or vehicle inspection.even if they convince you they did it.
Helpful (0)
|Replies (0)ZM
Zeenath M
1 reviews | Active since Jan 2020
30 Aug 2025, 07:06
🚫🙏Beware and read this post to make an informed decision
Important information 🚫 Do not buy any second hand vehicles without doing your own dekra or 140point check!!!!! There documents are not done correctly we had to cancel 2 of the deals... please read and be aware. Haval H2 silver 2019 model 2 gear box Syncros had to be replaced within the same week of purchase,in the mean time we were provided a loan car ford eco sport grey which we got stuck at 10pm with no one to assist to find out the was petrol tank problem. Got a haval h6c 2018 as a replacement for the h2. This is some of the issue we had but on there check sheet it was marked fine. Wheel alignment off Steering calibration off Suspension knocking noise told it's normal. Gear box oil low. Oil leaks We had taken it to haval to diagnose and when we took the vehicle back the manager got upset that we ask haval to do the full diagnostic and not just check the suspension problem.he became so loud and screamed at us asking buy why did you ask them to do the full diagnostic.theu claim that it was passed by road worthy.which make you wonder with how is things being done. I was unable to get my deposit back to go to another dealership as I had traded in a 2010 Honda civic and they said they cannot give me the money as it was a trade in so I was forced to take a new car from them.but the guy on the omoda side were very helpful. Even tho I could have gotten a better car cheaper my options was limited to what they had as my deposit was held hostage.we were bul**** by the manager and the dealer principal as he said he would need to refinance the civic knowing fully that you cannot finance a 2010 car and all I needed to pay was +-10k on that car.it was a delay tech.and outright made it a choice of delay or take another car from them. I no about cars so I got my stuff sorted but to everyone else please please don't buy any car from them without doing your own independent dekra or vehicle inspection.even if they convince you they did it.
0
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