Grass Factory & Eco Organics
Unclaimed Business
|1.6|0 Reviews (last 12 months)|This business does not respond to reviews
Grass Factory & Eco Organics
Unclaimed Business
|1.6
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Oct 2024, 11:15
Grass Factory PTA is a no no for many reasons
Shere Branch: The grass I bought from them died within a week, even after being watered enough every day. All the other grass I bought from other suppliers are still alive around the grass factory patches. The people that work there, behind the counter and in the yard are not friendly, helpful or courteous. They treat you like they are doing you a favour for being there.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2024, 11:15
Grass Factory PTA is a no no for many reasons
Shere Branch: The grass I bought from them died within a week, even after being watered enough every day. All the other grass I bought from other suppliers are still alive around the grass factory patches. The people that work there, behind the counter and in the yard are not friendly, helpful or courteous. They treat you like they are doing you a favour for being there.
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Anonymous
1 reviews | Active since Jan 2020
17 Sept 2024, 18:02
Horrible horrible customer service
Absolutely horrible customer service. You will see from my other reviews that I do not give 1 star ratings easily, this rating is well deserved. I was appalled at the attitude of their staff, they treat you like the dirt they sell. I placed an order and paid 2 weeks in advance because I needed to arrange from my work that I could be home to accept the delivery. A week before the delivery I contacted them again to make sure everything was still in order for the delivery at the arranged time. Not only were they more than an hour late with the delivery, I had to call them to find out what was going on and when I expressed dissatisfaction and explained how it really was a problem since the nature of my work does not allow for last min changes (hence the advanced order and multiple confirmations of delivery time), I was met with nothing but contempt and sarcasm. I wrote and email to complain and was ignored as well. This kind of attitude does not deserve your hard earned money. We live in the city, there are many other similar service providers to rather consider.
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Anonymous
1 reviews | Active since Jan 2020
17 Sept 2024, 18:02
Horrible horrible customer service
Absolutely horrible customer service. You will see from my other reviews that I do not give 1 star ratings easily, this rating is well deserved. I was appalled at the attitude of their staff, they treat you like the dirt they sell. I placed an order and paid 2 weeks in advance because I needed to arrange from my work that I could be home to accept the delivery. A week before the delivery I contacted them again to make sure everything was still in order for the delivery at the arranged time. Not only were they more than an hour late with the delivery, I had to call them to find out what was going on and when I expressed dissatisfaction and explained how it really was a problem since the nature of my work does not allow for last min changes (hence the advanced order and multiple confirmations of delivery time), I was met with nothing but contempt and sarcasm. I wrote and email to complain and was ignored as well. This kind of attitude does not deserve your hard earned money. We live in the city, there are many other similar service providers to rather consider.
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2020, 15:14
Snubbed by Eco Organics & Grass Factory
Last year we had 90% of our lawn uprooted and REDONE by Grass Factory and Eco Organics, to the tune of roughly R18000, which I thought was quite a nice amount of business. We were impressed, until I tried to get them back for a treatment this year. The person who did my lawn has move on and I got told that someone would get back to me. I had to follow up again a couple of days later and got given the person's number. I left a message but nobody got back to me. I called the original number again and got told someone would get back to me. I finally spoke to the gent who told me to email him. On emailing, I got told that the company was too busy and wouldn't be able to assist until the end of October, and I got referred to their landscaper. I responded that I didn't want their landscaper and I only wanted someone to quote me, and was willing to wait 2 weeks for someone to find a gap when they were in my area, but in the mean time to please book me the first slot in November. I only wanted to use THEIR products on THEIR lawn as I figured it would be a superior product . . . My last communication with Grass Factory was 15 September. I cannot handle being brushed off, and wish them all the luck going forward as clearly they are doing so well, they don't feel the need to deal with their past customers any more. From a less than impressed previous client!!!!!
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2020, 15:14
Snubbed by Eco Organics & Grass Factory
Last year we had 90% of our lawn uprooted and REDONE by Grass Factory and Eco Organics, to the tune of roughly R18000, which I thought was quite a nice amount of business. We were impressed, until I tried to get them back for a treatment this year. The person who did my lawn has move on and I got told that someone would get back to me. I had to follow up again a couple of days later and got given the person's number. I left a message but nobody got back to me. I called the original number again and got told someone would get back to me. I finally spoke to the gent who told me to email him. On emailing, I got told that the company was too busy and wouldn't be able to assist until the end of October, and I got referred to their landscaper. I responded that I didn't want their landscaper and I only wanted someone to quote me, and was willing to wait 2 weeks for someone to find a gap when they were in my area, but in the mean time to please book me the first slot in November. I only wanted to use THEIR products on THEIR lawn as I figured it would be a superior product . . . My last communication with Grass Factory was 15 September. I cannot handle being brushed off, and wish them all the luck going forward as clearly they are doing so well, they don't feel the need to deal with their past customers any more. From a less than impressed previous client!!!!!
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Anonymous
1 reviews | Active since Jan 2020
22 Sept 2020, 09:05
PATHETIC SERVICE
Without doubt the worst service i've recieved in a while. Left a message for someone to contact me but to no avail. I then called them only to listen to pathetic excuses i will never do business with them.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2019, 08:43
Nothing Eco about this company
There shouldn't even be a star to rate this company. Since the delivery of our "compost" I have picked up shards of broken glass, sharp pieces of hard plastic, burnt plastic bags, wire and so much more rubbish. This is not eco-friendly compost, it is recycled burnt rubbish. I am not the only one to have found this in my garden. I have called a number of times and left WhatsApp messages - the owner continues to refuse making contact. I have no idea what else to do, so if I cannot get an answer then at least I can warn others.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2019, 08:43
Nothing Eco about this company
There shouldn't even be a star to rate this company. Since the delivery of our "compost" I have picked up shards of broken glass, sharp pieces of hard plastic, burnt plastic bags, wire and so much more rubbish. This is not eco-friendly compost, it is recycled burnt rubbish. I am not the only one to have found this in my garden. I have called a number of times and left WhatsApp messages - the owner continues to refuse making contact. I have no idea what else to do, so if I cannot get an answer then at least I can warn others.
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Anonymous
1 reviews | Active since Jan 2020
25 Oct 2018, 07:54
Very bad service!!!!!!!! Very unsatisfied
Very unhappy with the service and the attitude a got from a lady that works at Grass factory with the name Ray. If this is how they deal with clients I will not do business with this company again! This was my second time dealing with Ray and both times she had an attitude and through down the phone in my ear! If the owner is not going to do anything about her he is going to lose A LOT of clients!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
25 Oct 2018, 07:54
Very bad service!!!!!!!! Very unsatisfied
Very unhappy with the service and the attitude a got from a lady that works at Grass factory with the name Ray. If this is how they deal with clients I will not do business with this company again! This was my second time dealing with Ray and both times she had an attitude and through down the phone in my ear! If the owner is not going to do anything about her he is going to lose A LOT of clients!!!!!!!!!!
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