GENRIC Insurance Company
Verified Business
|2.2|17 Reviews (last 12 months)|Responds in 218h 34m
GENRIC Insurance Company
Verified Business
|2.2
17 Reviews (last 12 months)
Responds in 218h 34m
AI Review Summary
Based on recent customer reviews, GENRIC Insurance Company receives sharply divided feedback that highlights a polarised customer experience. A recurring theme among dissatisfied customers is frustration with claims handling, including prolonged turnaround times, unpaid or rejected claims, and being passed between agents without resolution. Communication breakdowns and perceived unfair application of policy fine print are consistently mentioned. On the positive side, customers consistently praise specific agents such as Frans, Elizabeth, Paballo, and Neo for going above and beyond, delivering quick claim approvals, professional follow-up, and reassuring service that restores confidence in the brand.
Performance(last 12 months):
TrustIndex
3.4
Ranking
#90
in Insurance
Reply Time
218h 34m
Review Distribution
2.2|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 09:57
NEVER TO BE USED
Forget about ever getting any response from Genric, let alone having any claim honoured. Can't believe that Old Mutual endorses Genric. They have basically written my claim off without any reasoning afforded to me. No communication whatsoever. What an absolute *******. Would advise never to use this company for insurance purposes.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 09:57
NEVER TO BE USED
Forget about ever getting any response from Genric, let alone having any claim honoured. Can't believe that Old Mutual endorses Genric. They have basically written my claim off without any reasoning afforded to me. No communication whatsoever. What an absolute *******. Would advise never to use this company for insurance purposes.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 10:15
Hard time getting my money back
Made me pay for a claim cash so that the car can get released by the dealer and promised to refund me Now they are sending me from pillar to post instead of giving my money back and I pay them every month for this policy
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 10:15
Hard time getting my money back
Made me pay for a claim cash so that the car can get released by the dealer and promised to refund me Now they are sending me from pillar to post instead of giving my money back and I pay them every month for this policy
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 05:04
Unpaid claim for Genric tyre insurance
I am disappointed in how Generic Insurance took my money for tires. I claimed for the tires that were damaged. To date, I haven't received payment for my claim. I reported to Ambudman, still in vain.
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 05:04
Unpaid claim for Genric tyre insurance
I am disappointed in how Generic Insurance took my money for tires. I claimed for the tires that were damaged. To date, I haven't received payment for my claim. I reported to Ambudman, still in vain.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 11:18
Bad service received from GENRIC Insurance company
Extremely bad service. I app**** for traveling insurance and paid online. They immediately sent me an SMS to advise that they emailed me the policy. I noticed that the email address is wrong. I have sent an email immediately advising them of the incorrect email. No response. I phoned. They gave a message and promise that i will receive my policy as i am almost on my way. Nothing. Phoned again. Their offices are closed for lunch. What do i need to do to get my travel insurance as i still need to provide this document for travel purposes?
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 11:18
Bad service received from GENRIC Insurance company
Extremely bad service. I app**** for traveling insurance and paid online. They immediately sent me an SMS to advise that they emailed me the policy. I noticed that the email address is wrong. I have sent an email immediately advising them of the incorrect email. No response. I phoned. They gave a message and promise that i will receive my policy as i am almost on my way. Nothing. Phoned again. Their offices are closed for lunch. What do i need to do to get my travel insurance as i still need to provide this document for travel purposes?
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 07:18
Vague Underwriting and Payout Delays
The following issues require your immediate attention: Approval Delays: The claim has exceeded a 10-day processing window. Such a timeframe for a standard tyre claim is unreasonable and significantly impacts my mobility and vehicle safety. Vague Underwriting and Excess Application: I am disputing the application of an excess based on the "12-month claim" rule post-policy renewal. The explanation provided suggests that because the incident occurred in the previous period, I am liable for costs that contradict the terms of my renewed policy. This "fine print" application feels intentionally opaque and inconsistent with fair treatment standards. Lack of Communication: The feedback regarding the underwriting logic has been vague, providing no clear contractual justification for why renewal terms do not supersede or mitigate the costs of an ongoing claim.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 07:18
Vague Underwriting and Payout Delays
The following issues require your immediate attention: Approval Delays: The claim has exceeded a 10-day processing window. Such a timeframe for a standard tyre claim is unreasonable and significantly impacts my mobility and vehicle safety. Vague Underwriting and Excess Application: I am disputing the application of an excess based on the "12-month claim" rule post-policy renewal. The explanation provided suggests that because the incident occurred in the previous period, I am liable for costs that contradict the terms of my renewed policy. This "fine print" application feels intentionally opaque and inconsistent with fair treatment standards. Lack of Communication: The feedback regarding the underwriting logic has been vague, providing no clear contractual justification for why renewal terms do not supersede or mitigate the costs of an ongoing claim.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 15:27
exceptional
Frans Mashilo was super helpful and very easy to work with. He assisted me with my claim quickly and ensured proper follow-up throughout the process. He is truly an asset to your company. Thank you, Frans, for the splendid service💐💐
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 15:27
exceptional
Frans Mashilo was super helpful and very easy to work with. He assisted me with my claim quickly and ensured proper follow-up throughout the process. He is truly an asset to your company. Thank you, Frans, for the splendid service💐💐
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 07:45
Old Mutual Kaelo Gap Dishonoring Agreement
I submitted a claim with Old Mutual Genrik on the 03rd November. Their turnaround time is 7-14 working days. I was advised my claim was referred Medical Claim Assist. I have been waiting for feedback on the claim outcome since then calling every day-Old Mutual Kaelo. Initially i was advise that med assist would reach out my medical asking them to resubmit using PMB. On the 18 Dec i was included in an email communication indicating authorization was already processed using PMB and they referred to my November statement. On the 22nd i spoke to Kelly who was not willing to listen to what i was explaining i even asked to forward her the communication. What is concerning is everytime i would follow up on my claim i would be told about my claim. I have never took a policy it was not with medclaim and i was not advise that come claim state a blame would be shifted to third party. As of today we have exceeded the 14 days turnaround time give by Old mutual. On the 24th Dec i reach out once again on which i asked to spek to Portia because of the level of service i would get from Kelly was apoling she would rush me not willing to engage hence i asked for Portia. I was advised she would call back after she is finished with a call that was around 9. At 11 i called again and spoke to Nokthula who asked Portia to call me. When she called me at 11:45 she advised she only was advised that i called at 11. I narrated the whole thing to her she promised she would call before end business with feedback from medclaim. Again i am being told of medclaim. At 16:47 i called again and spoke to Liaam who advise claim is on final stage i should expect an sms. He indicated he could see claim it was back from medclaim and it was only submitted on date at 9. Liaam went as far as to confirm which claims that i was referring and which doctors. This morning i call once again spoke to kelly who said claim is still with medclaim. I called again spoke to Nardine who i ask her to transfer me to Portia. When i spoke to Portia she confirmed what Kelly had said. My concern is the conflicting information which i keep getting everytime i call. And also the fact i keep on being told about medclaim despite the turnaround time having already elapsed. Every call i keep on explaining i don't want to start new year with medical bills outstanding. i took this policy wanting peace of mind. This passing the blame to a third part which i am not contracted to is really irrating. I need feedback as a matter of urgency so i can see what further steps to take. I think Old mutual doesnot want to honor the contract.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 07:45
Old Mutual Kaelo Gap Dishonoring Agreement
I submitted a claim with Old Mutual Genrik on the 03rd November. Their turnaround time is 7-14 working days. I was advised my claim was referred Medical Claim Assist. I have been waiting for feedback on the claim outcome since then calling every day-Old Mutual Kaelo. Initially i was advise that med assist would reach out my medical asking them to resubmit using PMB. On the 18 Dec i was included in an email communication indicating authorization was already processed using PMB and they referred to my November statement. On the 22nd i spoke to Kelly who was not willing to listen to what i was explaining i even asked to forward her the communication. What is concerning is everytime i would follow up on my claim i would be told about my claim. I have never took a policy it was not with medclaim and i was not advise that come claim state a blame would be shifted to third party. As of today we have exceeded the 14 days turnaround time give by Old mutual. On the 24th Dec i reach out once again on which i asked to spek to Portia because of the level of service i would get from Kelly was apoling she would rush me not willing to engage hence i asked for Portia. I was advised she would call back after she is finished with a call that was around 9. At 11 i called again and spoke to Nokthula who asked Portia to call me. When she called me at 11:45 she advised she only was advised that i called at 11. I narrated the whole thing to her she promised she would call before end business with feedback from medclaim. Again i am being told of medclaim. At 16:47 i called again and spoke to Liaam who advise claim is on final stage i should expect an sms. He indicated he could see claim it was back from medclaim and it was only submitted on date at 9. Liaam went as far as to confirm which claims that i was referring and which doctors. This morning i call once again spoke to kelly who said claim is still with medclaim. I called again spoke to Nardine who i ask her to transfer me to Portia. When i spoke to Portia she confirmed what Kelly had said. My concern is the conflicting information which i keep getting everytime i call. And also the fact i keep on being told about medclaim despite the turnaround time having already elapsed. Every call i keep on explaining i don't want to start new year with medical bills outstanding. i took this policy wanting peace of mind. This passing the blame to a third part which i am not contracted to is really irrating. I need feedback as a matter of urgency so i can see what further steps to take. I think Old mutual doesnot want to honor the contract.
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Replies (0)