Gems (Government Employees Medical Scheme)
1.3|2,787 reviews
pM
peggy M
1 reviews | Active since Member
26 May 2026, 17:17
Poor service at GEMS
regarding the authorization claim I submitted for my blood pressure monitor nearly a month ago with GEMS . Despite my efforts to follow up on the status of this claim, I have yet to receive any feedback or resolution.
I have sought assistance from both my pharmacist and my doctor, who have also attempted to intervene on my behalf. However, I find myself continually directed from one authority to another, with no progress made. It is particularly frustrating to note that while GEMS promptly deducts payments at the end of each month, the support and assistance when it comes to urgent healthcare needs appear lacking. GEMS HAS THE WORST POOR ,CUSTOMER SERVICE EVER
Helpful (0)
Replies (3)0
Replies (3)Gems (Government Employees Medical Scheme)'s replyOfficial
27 May 2026, 07:04Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at [email protected].
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at [email protected].
We look forward to receiving your positive feedback.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply27 May 2026, 07:04
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at [email protected].
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on 0800 00 4367 (members Toll-free number) & 0860 436 777 (providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: 0800 44 4367 (available 24 hours)
If you wish to submit a compliment, please email us on at [email protected].
We look forward to receiving your positive feedback.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s replyOfficial
27 May 2026, 07:08Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply27 May 2026, 07:08
Official
Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
0860 004 367 (Members)
0860 436 777 (Healthcare Providers)
Working towards a healthier you,
GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s replyOfficial
27 May 2026, 07:11Good day
Please see the reference number MEDIA-12891.
Regards, GEMS
Please see the reference number MEDIA-12891.
Regards, GEMS
Best regards,
Gems (Government Employees Medical Scheme)'s reply27 May 2026, 07:11
Official
Good day
Please see the reference number MEDIA-12891.
Regards, GEMS
Please see the reference number MEDIA-12891.
Regards, GEMS
Best regards,