Freedom of Movement

Based on recent customer reviews, Freedom of Movement is facing significant customer experience challenges, particularly around online ordering and after-sales support. Customers consistently mention unanswered queries, missing order confirmations, and prolonged waits for refunds or stock updates. A recurring theme is dissatisfaction with the no-refund exchange-only policy and product quality concerns, including peeling leather and flawed vellies. While isolated in-store interactions receive friendly mentions, the dominant sentiment reflects frustration with communication channels, non-functional store phone lines, and unresolved personalisation orders.