FP
Framework Properties
Verified Business
FP
AI Review Summary
Based on recent customer reviews, Framework Properties receives polarised feedback that splits sharply between rental application experiences and post-tenancy interactions. Customers consistently mention individual leasing agents, particularly praising names like Duduzile and Lisa for being professional, patient, and communicative during onboarding. However, a recurring theme is dissatisfaction once tenants move in or vacate, with frequent complaints about deposit refunds being delayed or withheld, disputes over wear and tear charges, lockouts over late payments, and perceived poor responsiveness from the office when issues are escalated.
Performance(last 12 months):
TrustIndex
5.6
Ranking
#18
in Real Estate
NPS Score
0
Recommended: Unlikely
Review Distribution
3.4|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 10:19
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 10:19
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 21:15
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 21:15
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
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Anonymous
1 reviews | Active since Jan 2020
26 Nov 2025, 07:15
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Nov 2025, 07:15
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 07:17
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 07:17
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
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