NMI Ford Tygervalley
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
NMI Ford Tygervalley
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 06:37
Major Service Left My Car Damaged – No Resolution After 4 Weeks
I took my vehicle to NMI Ford Tygervalley on 16 March for a major service which cost me around R7,200. Initially, the service advisor (Brendon) was helpful and kept me updated. However, when I collected my car, I immediately noticed water leaking from the windshield washer bottle area. I pointed it out on the spot and was told to monitor it as it could just be water from the wash due to the car being parked on an incline. A few days later, I filled the washer bottle and the water leaked out immediately from the same place. I returned to the dealership and showed them again. I was told the issue would be escalated. After receiving no feedback, I had to follow up myself. On my first call, I was told Brendon was unavailable. I called again later and was then told my number had been written down incorrectly. I was informed they were sourcing a replacement bottle and that I would be contacted. It has now been over 4 weeks with no update. I also pointed out on the day of collection that my wheel arch lining was loose, which raises further concerns about the quality of work done. I expected the matter to be resolved timeously, which is why I did not escalate it immediately. Unfortunately, due to the lack of communication and no resolution, I have now escalated the matter to Ford South Africa. Very disappointing experience. Paying a premium price at a dealership should come with professional service and accountability, not additional problems. I am still waiting for this issue to be resolved.
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 06:37
Major Service Left My Car Damaged – No Resolution After 4 Weeks
I took my vehicle to NMI Ford Tygervalley on 16 March for a major service which cost me around R7,200. Initially, the service advisor (Brendon) was helpful and kept me updated. However, when I collected my car, I immediately noticed water leaking from the windshield washer bottle area. I pointed it out on the spot and was told to monitor it as it could just be water from the wash due to the car being parked on an incline. A few days later, I filled the washer bottle and the water leaked out immediately from the same place. I returned to the dealership and showed them again. I was told the issue would be escalated. After receiving no feedback, I had to follow up myself. On my first call, I was told Brendon was unavailable. I called again later and was then told my number had been written down incorrectly. I was informed they were sourcing a replacement bottle and that I would be contacted. It has now been over 4 weeks with no update. I also pointed out on the day of collection that my wheel arch lining was loose, which raises further concerns about the quality of work done. I expected the matter to be resolved timeously, which is why I did not escalate it immediately. Unfortunately, due to the lack of communication and no resolution, I have now escalated the matter to Ford South Africa. Very disappointing experience. Paying a premium price at a dealership should come with professional service and accountability, not additional problems. I am still waiting for this issue to be resolved.
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 15:08
Ford NMI Tygervalley. it's a No No !!!!!
I took my vehicle in on 30 December 2025 for a scheduled service and the panoramic roof recall, with the expectation of receiving a professional and high-quality service experience associated with the Ford brand. Unfortunately, this expectation was not met. Upon collecting my vehicle, I noticed a warning on the display indicating that a brake lamp bulb was faulty. When I queried this with the service coordinator, I was informed that I would need to pay for the replacement, despite the fact that there were no faulty lights when I brought the vehicle in. After arriving home, I further noticed water damage on my roof lining, which was not present prior to the recall work being carried out. On 27 January 2026, while checking my oil levels, I discovered that the engine cover was missing. It is evident that this cover was removed during the service and never refitted. What is particularly concerning is that no one contacted me to inform me of this omission or to arrange for it to be reinstalled. Had I not checked my oil myself, I would never have been aware of this issue. I subsequently discussed this matter with the service manager, who informed me that my vehicle range “comes without an engine cover.” The technician provided the same explanation. This statement is incorrect. I am fully fami**** with my own vehicle, and the engine cover was present prior to the service. To be told otherwise is both disappointing and deeply concerning, as it suggests a refusal to accept responsibility for an error made during the service. This entire experience has been extremely upsetting. I entrusted my vehicle to Ford NMI expecting professionalism and transparency, yet instead I was left with damage, missing components, and explanations that do not align with the facts. This falls far below the standard of service I associate with the Ford brand.
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 15:08
Ford NMI Tygervalley. it's a No No !!!!!
I took my vehicle in on 30 December 2025 for a scheduled service and the panoramic roof recall, with the expectation of receiving a professional and high-quality service experience associated with the Ford brand. Unfortunately, this expectation was not met. Upon collecting my vehicle, I noticed a warning on the display indicating that a brake lamp bulb was faulty. When I queried this with the service coordinator, I was informed that I would need to pay for the replacement, despite the fact that there were no faulty lights when I brought the vehicle in. After arriving home, I further noticed water damage on my roof lining, which was not present prior to the recall work being carried out. On 27 January 2026, while checking my oil levels, I discovered that the engine cover was missing. It is evident that this cover was removed during the service and never refitted. What is particularly concerning is that no one contacted me to inform me of this omission or to arrange for it to be reinstalled. Had I not checked my oil myself, I would never have been aware of this issue. I subsequently discussed this matter with the service manager, who informed me that my vehicle range “comes without an engine cover.” The technician provided the same explanation. This statement is incorrect. I am fully fami**** with my own vehicle, and the engine cover was present prior to the service. To be told otherwise is both disappointing and deeply concerning, as it suggests a refusal to accept responsibility for an error made during the service. This entire experience has been extremely upsetting. I entrusted my vehicle to Ford NMI expecting professionalism and transparency, yet instead I was left with damage, missing components, and explanations that do not align with the facts. This falls far below the standard of service I associate with the Ford brand.
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 11:15
Shocking sale of dud and won't take ot back.
My son bought FORD RANGER 2.2TDCi XLT A/T P/U D/About 18 months ago. It has had endless problems from day 1. They sold him a dud and then had the nerve to use HIS warranty to fix problems they should have sorted out. They continue to delay on taking the car back and are now saying he will owe R50k. Constant delays in booking it in and fixing it for the umpteenth time. Wendy Knowler can you assist? This is blatant abuse of consumer rights. Unacceptable! Do not buy from them. They have not displayed integrity with a young man, with not much resources.
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 11:15
Shocking sale of dud and won't take ot back.
My son bought FORD RANGER 2.2TDCi XLT A/T P/U D/About 18 months ago. It has had endless problems from day 1. They sold him a dud and then had the nerve to use HIS warranty to fix problems they should have sorted out. They continue to delay on taking the car back and are now saying he will owe R50k. Constant delays in booking it in and fixing it for the umpteenth time. Wendy Knowler can you assist? This is blatant abuse of consumer rights. Unacceptable! Do not buy from them. They have not displayed integrity with a young man, with not much resources.
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Anonymous
1 reviews | Active since Jan 2020
13 Jul 2025, 13:03
Bad Customer Service
I purchased a pre owned Honda Ballade from Ford in 2024. At first vetting the car it seemed like a good purchase. However, I found out that car screen that controls the radio, reverse camera's and some other technological features is not standard of the car. This was not disclosed to me and I suspect the salesman had no idea of this either. Fast forward to a year later I contact Ford Tygervalley and with little effort from their side they arranged for another partner of theirs to look at this system, however, that partner has now disconnected my radio and not solved the issues with that screen. I am still unable turn off some warning lights of my car that are a false warning and I cannot use my car's eco mode nor the radio. It is difficult to work with them as they do not return your calls or show any enthusiasm in assisting their clients. I advise anyone reading this to not proceed with this dealership as post deal they are not helpful.
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Anonymous
1 reviews | Active since Jan 2020
13 Jul 2025, 13:03
Bad Customer Service
I purchased a pre owned Honda Ballade from Ford in 2024. At first vetting the car it seemed like a good purchase. However, I found out that car screen that controls the radio, reverse camera's and some other technological features is not standard of the car. This was not disclosed to me and I suspect the salesman had no idea of this either. Fast forward to a year later I contact Ford Tygervalley and with little effort from their side they arranged for another partner of theirs to look at this system, however, that partner has now disconnected my radio and not solved the issues with that screen. I am still unable turn off some warning lights of my car that are a false warning and I cannot use my car's eco mode nor the radio. It is difficult to work with them as they do not return your calls or show any enthusiasm in assisting their clients. I advise anyone reading this to not proceed with this dealership as post deal they are not helpful.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2025, 06:18
Formal Complaint Regarding Ongoing Vehicle Issues and Service
I am writing to formally lodge a complaint regarding the ongoing issues with my vehicle and the inadequate service provided by NMI Ford Tygervalley. I have been dealing with these issues for far too long and am extremely frustrated by the lack of resolution. My vehicle has been at the dealership for extended periods on two separate occasions—once for four months in 2024 and now for two months from the end of 2024 into 2025—due to the same recurring issue. This ongoing problem, requiring such prolonged repair times, is deeply concerning and completely unacceptable. During these periods, I have been provided with a courtesy vehicle that is far less fuel-efficient than my own, resulting in unnecessary financial strain. This situation is particularly unfair, as my vehicle is still under warranty, and I should not be incurring additional costs (such as extra fuel) due to Ford’s delays in waiting for parts and the extended repair process. In 2024, my vehicle was at the dealership from February to May (a total of four months), during which I faced ongoing problems and delays. I reported these issues to Ford South Africa, but despite my efforts, no meaningful action has been taken to resolve my concerns. Furthermore, I continue to pay for car installments and tracker fees, despite not being able to use my vehicle for an extended period. Over the past year, I have paid for a vehicle that I was unable to drive for five months, causing significant financial strain and frustration. The outcome I hope to achieve is compensation for the extra fuel costs I incurred due to the high fuel consumption of the courtesy vehicle. I also request compensation for the vehicle installments, tracker fees, and insurance I have continued to pay for five months while my vehicle has been sitting idle at the dealership and unavailable for use. I would also like to stress that I expect my vehicle to be returned today, as promised. The ongoing delays and lack of resolution are simply unacceptable. I demand that the vehicle be ready for collection at the agreed-upon time, and I request that fuel be provided as compensation for the inconvenience and financial strain I have been forced to endure. Additionally, I am requesting compensation for the financial burden caused by Ford’s extended waiting periods for parts, as well as the fact that my car has been sitting idle at the dealership. Meanwhile, I have had to use a courtesy vehicle that is far more fuel-inefficient than my own, further increasing my costs, all while my vehicle is still under warranty. I trust that MIOSA will assist in resolving these ongoing issues, as Ford South Africa has not demonstrated the competence to do so.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2025, 06:18
Formal Complaint Regarding Ongoing Vehicle Issues and Service
I am writing to formally lodge a complaint regarding the ongoing issues with my vehicle and the inadequate service provided by NMI Ford Tygervalley. I have been dealing with these issues for far too long and am extremely frustrated by the lack of resolution. My vehicle has been at the dealership for extended periods on two separate occasions—once for four months in 2024 and now for two months from the end of 2024 into 2025—due to the same recurring issue. This ongoing problem, requiring such prolonged repair times, is deeply concerning and completely unacceptable. During these periods, I have been provided with a courtesy vehicle that is far less fuel-efficient than my own, resulting in unnecessary financial strain. This situation is particularly unfair, as my vehicle is still under warranty, and I should not be incurring additional costs (such as extra fuel) due to Ford’s delays in waiting for parts and the extended repair process. In 2024, my vehicle was at the dealership from February to May (a total of four months), during which I faced ongoing problems and delays. I reported these issues to Ford South Africa, but despite my efforts, no meaningful action has been taken to resolve my concerns. Furthermore, I continue to pay for car installments and tracker fees, despite not being able to use my vehicle for an extended period. Over the past year, I have paid for a vehicle that I was unable to drive for five months, causing significant financial strain and frustration. The outcome I hope to achieve is compensation for the extra fuel costs I incurred due to the high fuel consumption of the courtesy vehicle. I also request compensation for the vehicle installments, tracker fees, and insurance I have continued to pay for five months while my vehicle has been sitting idle at the dealership and unavailable for use. I would also like to stress that I expect my vehicle to be returned today, as promised. The ongoing delays and lack of resolution are simply unacceptable. I demand that the vehicle be ready for collection at the agreed-upon time, and I request that fuel be provided as compensation for the inconvenience and financial strain I have been forced to endure. Additionally, I am requesting compensation for the financial burden caused by Ford’s extended waiting periods for parts, as well as the fact that my car has been sitting idle at the dealership. Meanwhile, I have had to use a courtesy vehicle that is far more fuel-inefficient than my own, further increasing my costs, all while my vehicle is still under warranty. I trust that MIOSA will assist in resolving these ongoing issues, as Ford South Africa has not demonstrated the competence to do so.
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2024, 15:12
No respect!
A driver from this dealership has no respect for his company vehicle or the safety of fellow road users. Driver of white Ranger xlt CY 331 028. Flashing at cars, overtaking dangerously and speeding - in rush hour! 16:25 on 12 Aug.
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2024, 15:12
No respect!
A driver from this dealership has no respect for his company vehicle or the safety of fellow road users. Driver of white Ranger xlt CY 331 028. Flashing at cars, overtaking dangerously and speeding - in rush hour! 16:25 on 12 Aug.
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