FoneYam don't make it clear that deposits are not refundable

I've never been more disappointed in a company I have the Samsung phone just for one month now with FoneYam my daughter unexpectedly passed away due to her battle with cancer so due to all the expenses involved I couldn't afford my FoneYam and because its only a month old I did go to pep to ask if I can I return it and get my deposit back and I am told the deposit os noon refundable and I can't return the phone how come is this not explained before takeing out the phone not even on your website is it showed that the upfort payment is none refundable and I think this is unacceptable that it's not made clear before takeing the phone and now I don't know what to do at all