Unhappy

I don't know how to really describe your services. Pathetic or shoddy, I asked if my debit date could be revised from 26 to the 01 of every month, I was told they would do that, today they terminate the account, I have tried to ask them to reconnect they said I should reboot for 15 minutes of which I did from 7 in the morning, this is 2pm nothing has been done I have sent countless emails, WhatsApp chat with your rebot. What kind of service is this you are really inconveniencing me