FNB WILL CLOSE

I am writing to formally raise my dissatisfaction with the ongoing issues I am experiencing with my account and the level of service received.

There are currently multiple restrictions on my account, and despite several attempts to resolve this, I have not received any clear answers. Each time I call, I am transferred between departments without resolution, and in many instances, the calls are disconnected before the matter can be addressed.

The process is also highly inefficient. I am required to repeatedly authenticate myself, yet when it comes to resolving the actual issue, no one seems to have the authority or ability to assist. This has resulted in significant time lost and growing frustration.

In addition, I find the FNB app difficult to navigate, which further complicates resolving urgent matters independently.

At this stage, I require:

A clear explanation of all restrictions currently placed on my account

Immediate resolution of these restrictions

A single, competent point of contact who can take ownership of this matter until it is resolved

I would appreciate this being escalated and treated with urgency, as the current experience is not acceptable.