First Loyalty Plus
Verified Business
|3.1|11 Reviews (last 12 months)|Responds in 337h 41m
First Loyalty Plus
Verified Business
|3.1
11 Reviews (last 12 months)
Responds in 337h 41m
AI Review Summary
Based on recent customer reviews, First Loyalty Plus receives polarised feedback shaped by two distinct experiences. New sign-ups consistently praise individual consultants for being professional, patient, and thorough when explaining the membership and its benefits, with several agents singled out by name for excellent onboarding service. However, a recurring theme among longer-standing members is frustration with billing practices, unauthorised or changed deductions, difficulty obtaining promised refunds, and unfulfilled booking requests. Customers describe slow follow-through from finance and management, which sharply contrasts with the positive initial sales impression.
Performance(last 12 months):
Ranked In Travel & Vacation
#19Reply Time
337h 41mNPS Score
-20Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 326h 24m
Ranking
#19
in Travel & Vacation
Reply Time
337h 41m
NPS Score
-20
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 326h 24m
Review Distribution
3.1|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
TB
HD
Heather D
1 reviews | Active since Dec 2025
4 Dec 2025, 15:53
Sarah
Throughout my various contacts with Sarah, she was professional, well-informed and friendly. She was also extremely patient with me. Thank you Sarah! I trust our relationship will go from strength to strength.
Helpful (0)
|Replies (1)KM
Kagiso M
1 reviews | Active since Oct 2022
3 Dec 2025, 09:09
I saw an adverti*****t on Facebook and filled in a call back from
I saw an adverti*****t on Facebook and filled in a call back from. I received the call back within 10 minutes and I was assisted by Edgar from First Loyalty Plus. He explained everything thoroughly and even gave me time to think it through. I asked to be called by the following morning and he did exactly that within the time frame I gave him. I felt comfortable and he answered all questions I had. If this is the type of service I will be getting going forward than I'm looking forward into enjoying the programs benefits. Thank you Edgar from First Loyalty Plus.
Helpful (0)
|Replies (1)KM
Kagiso M
1 reviews | Active since Oct 2022
3 Dec 2025, 09:09
I saw an adverti*****t on Facebook and filled in a call back from
I saw an adverti*****t on Facebook and filled in a call back from. I received the call back within 10 minutes and I was assisted by Edgar from First Loyalty Plus. He explained everything thoroughly and even gave me time to think it through. I asked to be called by the following morning and he did exactly that within the time frame I gave him. I felt comfortable and he answered all questions I had. If this is the type of service I will be getting going forward than I'm looking forward into enjoying the programs benefits. Thank you Edgar from First Loyalty Plus.
0
Replies (1)FF
pM
peter M
1 reviews | Active since Nov 2025
5 Nov 2025, 11:56
Appreciating the consultant
I was helped by the lady name Thandeka Zwane she really knows her job well, she explained everything well and I understood well. Keep it up the good job Thandeka. We need people like you in this life time.
Helpful (0)
|Replies (1)pM
peter M
1 reviews | Active since Nov 2025
5 Nov 2025, 11:56
Appreciating the consultant
I was helped by the lady name Thandeka Zwane she really knows her job well, she explained everything well and I understood well. Keep it up the good job Thandeka. We need people like you in this life time.
0
Replies (1)VM
VINCENT M
1 reviews | Active since Feb 2016
16 Oct 2025, 09:16
Unauthorized payment method and payment day .
When I joined this it looked professional. We agreed on the membership. We also agreed on Debit order payment. Which means you are still in control of the payment. Now they have started a new payment method on the membership without explaining. Credit card payment monthly without approval it just goes off. Last they even collect money on thier favorite days. Without consulting with me.
Helpful (0)
|Replies (1)VM
VINCENT M
1 reviews | Active since Feb 2016
16 Oct 2025, 09:16
Unauthorized payment method and payment day .
When I joined this it looked professional. We agreed on the membership. We also agreed on Debit order payment. Which means you are still in control of the payment. Now they have started a new payment method on the membership without explaining. Credit card payment monthly without approval it just goes off. Last they even collect money on thier favorite days. Without consulting with me.
0
Replies (1)PM