Total lack of customer understanding!

I have been a customer of Ferreira art gallery for many many years. In fact my grandmother was an artist and lived on Main Road Bryanston and regularly displayed her art work at this gallery. Since then, I have only used Ferreira Art gallery to get my framing done. It saddens me that I will never return due to the horrific experience this week. There were a couple of things that went wrong:<br> 1) I was promised the work to be completed within 3 days, it wasnt. 2) I was incorrectly advised to used clear glass. 3) Part of the picture was supposed to be cut off, but was framed with this part included.<br> Upon bringing this to the managers attention, he did arrange for the framing to be fixed and delivered to my home, however there was little understanding with regards to the inconvenience it caused me. Numerous phone calls, text messages, arranging the logistics of the delivery etc. I was promised a discount for the error by his assistant and when I asked the simple question as to how much to pay and HOW I can do the EFT I was accused of \playing a game"and threatened to be handed over to collectors! He was extremely rude and unprofessional. I will never return after this treatment."""