Zero support or communication from Fedhealth

This is futile, because Fedhealth Medical Scheme is not interested in helping their members. They are only interested in making money off us. Like milking ***s. Disgusting. Twelve days and multiple emails later, and I am still waiting for a response. They tried to call me once, after I explicitly stated in an email that I work during the day. I also sent an email to let them know we had a terrible storm and all the cell towers went off, so can they please communicate via email. Nothing. I think we should all report them for false advertising. There is a lot of talk on their website that is just outright lies.