No client care and non existent auhorisation feedback

The last thing anybody who had a heart attack, and who is now required to go for a heart operation, wants is to wait for more than a week to get an authorisation. It has been over a week since my authorisation was submitted by the specialist cardiologist and Fedhealth has still not recorded it on their system, nor provided me with any feedback. With hours left before my surgery this poor service is beyond unacceptable.