BAD SERVICE

I have an order ordered from Temu , the first thing they did was to block my order because apparently it couldnt be assessed due to my ID .It was not my first time ordering from online, and my ID number was correct , I also had to call multiple times so I can get a proper email to send my document to so my order can be released .The address i had chosen for the delivery is my workplace and we moved behind it as renovations are busy being done ,i assumed that since i am still in the same address i would get a call from their driver to say delivery is on the way or outside .I did not even get a call or sms from whoever was doing the delivery ,but instead i received an email to say delivery has failed .There was not even an attempt to call to say the order is here ,why are our contact details required then.I had to spend 2/3 days waiting for them to release my order and now i have to wait again