Glass in the cheese and bad customer service

We like to take a drive to the farm to buy cheese cause it is nice and fresh but this time around we bought a block of cheese, I like to cut big chunks of cheese to eat and my toddlers love their toasties, but this time around I bit into a big chunk of glass fortunately it was not my boys that ate it and it could have been a terrible situation, when I contact them they promised me that they would send me a cheese hamper for our encounter but then they just sent us a snack box, being ****y about why I question their gift, so I'm not complaining about their quality of cheese but how they dealt with this situation cause it could have been a worse situation for my family