Faircape Health (pty) Ltd

Noordhoek Manor - response to David

In consideration of your husband's privacy, we must respond with discretion, providing limited details. Your husband was under our care at our facility for over three years, during which time he received professional and compassionate support tailored to his needs. Our dedicated social worker reviewed extensive camera footage, confirming that your husband was treated with dignity and respect throughout his stay.

Any concerns you raised regarding his care or meals were promptly investigated, referred to the appropriate departments, and resolved with feedback provided to you. Our menu undergoes seasonal adjustments and periodic updates, meticulously overseen by our Group Dietician to ensure optimal nutrition with carefully calculated portions. While there have been staffing changes aimed at enhancing efficiency, these adjustments did not compromise the quality of care provided to our residents.

Regarding billing, charges were incurred only for additional items beyond the scope of the contract. We offered assistance and accommodated your own supplies, though at times they proved insufficient to meet your husband's needs.

Our facility maintains surveillance cameras to safeguard residents. The incident involving a nail trimming was thoroughly investigated, with footage confirming it was a minor unintentional mishap. Subsequently, we agreed to only file his nails to mitigate any risks.

Throughout your husband's stay, we regularly monitored his condition, providing recommendations for optimal management as needed. Some recommendations may have incurred additional costs, which we addressed with you. Our Healthcare Manager, Healthcare Administrator, and on-site Occupational The****** were all involved in addressing your concerns and offering support during your visits.

While our facility does not have on-site doctors, we collaborate with a trusted medical practice whose physicians visit regularly. For after-hours emergencies, telephonic consultations are available, supported by our registered nurses who are on-site 24/7. In cases requiring hospital referral or a second opinion, we rely on an exceptional ambulance service for prompt and safe transportation.

Should you wish to discuss any further concerns, please do not hesitate to reach out to us.

Warm regards, Faircape Health