EP
Express Print
Unclaimed Business
EP
Express Print
Unclaimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Express Print receives sharply divided feedback. Satisfied customers consistently praise the speed of turnaround, the ability to deliver rush and same-day printing, and the helpfulness of staff members like Sandra and Stan, often highlighting quality work delivered under tight deadlines. However, a recurring theme among dissatisfied customers involves missed deadlines, undelivered or incomplete orders, refusal to issue refunds, and allegations of unprofessional conduct from leadership, including reports of verbal aggression and difficulty reaching resolution after payment.
Performance(last 12 months):
Trustindex Rating
4.4TrustIndex
4.4
Review Distribution
3.5|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 13:26
A happy customer
l have been using express print for nearly a year ,andin that time every job has been delivered on schedule with excellent quality,also l appreciate their prompt responses and fast turn around on quotes.lm extremely satisfied with their service.Hats off to Bongane and team
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 13:26
A happy customer
l have been using express print for nearly a year ,andin that time every job has been delivered on schedule with excellent quality,also l appreciate their prompt responses and fast turn around on quotes.lm extremely satisfied with their service.Hats off to Bongane and team
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 07:28
have that man fired!!
I phoned in on this number : (073) 625-5637. The man who answered was extremely rude and unprofessional, I was trying to explain that I found their WhatsApp number on their website , it clearly states that we can communicate with them via WhatsApp. He insulted me and asking me why was I trying to do business with WhatsApp, without even allowing me to respond, or even to discuss the enquiry I had!
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 07:28
have that man fired!!
I phoned in on this number : (073) 625-5637. The man who answered was extremely rude and unprofessional, I was trying to explain that I found their WhatsApp number on their website , it clearly states that we can communicate with them via WhatsApp. He insulted me and asking me why was I trying to do business with WhatsApp, without even allowing me to respond, or even to discuss the enquiry I had!
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:51
Failure to Deliver, Refund Withheld, and Verbal Abuse
We placed a print order with Express Print for completion by an agreed deadline in December. That deadline was missed without proper communication. Several days after the agreed date, we were informed that the order was “ready.” Because the deadline had already passed and we were out of town, we requested that the items be kept until our return in January. When we returned in January, we were informed that the products had never been printed at all. There had been no prior communication advising us of this. This directly contradicts what we were previously told and constitutes misleading information regarding the status of a paid order. We immediately requested a refund. We were advised that the refund would be processed within 3 to 5 business days. That timeframe passed without payment. Despite weekly follow-up emails and WhatsApp messages throughout January and into February, no refund has been processed and no valid explanation has been provided. I then attended the store in person in an attempt to resolve the matter. I was informed that there was no one available who could assist me and no resolution was offered. After eventually managing to contact the store owner directly, the situation escalated further. While maintaining a calm and professional tone, I was met with verbal aggression. The owner began swearing at me and stated that I should not speak to him “like I work with him every day.” He then told me to “**** off” and stated that I would get my “****ing money when he gets it.” The swearing continued beyond this point. This matter involves failure to meet an agreed deadline, provision of misleading information regarding the order status, failure to deliver paid services, failure to process a refund within the promised timeframe, repeated ignored communication, refusal to provide assistance in person, and verbal abuse from the business owner. This conduct is unacceptable and reflects a serious lack of professionalism and accountability. Consumers are entitled to services paid for, accurate communication, and refunds within reasonable and promised timeframes. Based on this experience, I cannot recommend Express Print.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 11:51
Failure to Deliver, Refund Withheld, and Verbal Abuse
We placed a print order with Express Print for completion by an agreed deadline in December. That deadline was missed without proper communication. Several days after the agreed date, we were informed that the order was “ready.” Because the deadline had already passed and we were out of town, we requested that the items be kept until our return in January. When we returned in January, we were informed that the products had never been printed at all. There had been no prior communication advising us of this. This directly contradicts what we were previously told and constitutes misleading information regarding the status of a paid order. We immediately requested a refund. We were advised that the refund would be processed within 3 to 5 business days. That timeframe passed without payment. Despite weekly follow-up emails and WhatsApp messages throughout January and into February, no refund has been processed and no valid explanation has been provided. I then attended the store in person in an attempt to resolve the matter. I was informed that there was no one available who could assist me and no resolution was offered. After eventually managing to contact the store owner directly, the situation escalated further. While maintaining a calm and professional tone, I was met with verbal aggression. The owner began swearing at me and stated that I should not speak to him “like I work with him every day.” He then told me to “**** off” and stated that I would get my “****ing money when he gets it.” The swearing continued beyond this point. This matter involves failure to meet an agreed deadline, provision of misleading information regarding the order status, failure to deliver paid services, failure to process a refund within the promised timeframe, repeated ignored communication, refusal to provide assistance in person, and verbal abuse from the business owner. This conduct is unacceptable and reflects a serious lack of professionalism and accountability. Consumers are entitled to services paid for, accurate communication, and refunds within reasonable and promised timeframes. Based on this experience, I cannot recommend Express Print.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 09:50
Arrogant man. Thinks he's more important than clients.
Most shocking, arrogant behaviour I have ever encountered. Stan answered incoherently so I asked who I was speaking to and he told me I was rude to ask. I had to confirm that he had actually said that. I then told him that in an earlier call today one of their other employees had answered "Hello" and I had to ask who I was speaking to. So he put the phone down on me. I tried to call back and he didn't answer. I have experienced bad service from them before. Thought things may have changed. Never again.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 09:50
Arrogant man. Thinks he's more important than clients.
Most shocking, arrogant behaviour I have ever encountered. Stan answered incoherently so I asked who I was speaking to and he told me I was rude to ask. I had to confirm that he had actually said that. I then told him that in an earlier call today one of their other employees had answered "Hello" and I had to ask who I was speaking to. So he put the phone down on me. I tried to call back and he didn't answer. I have experienced bad service from them before. Thought things may have changed. Never again.
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