Based on recent customer reviews, Exclusive Virgin Hair SA presents a sharply divided customer experience. In-branch visits, particularly at Roodeport, Witbank, East London, and Pretoria CBD locations, receive consistent praise for friendly staff, quality hair products, and professional installations. However, online ordering is a major pain point, with numerous customers reporting extreme delivery delays spanning weeks to months, non-functional tracking numbers, poor communication, incorrect products being shipped, and great difficulty obtaining refunds. Several customers also reported receiving wigs in the wrong size or inferior quality compared to what was advertised.
TrustIndex
6.7
Score
NPS Score
-100
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad hair quality and poor customer service
I noticed that the hair was not of good quality because it was human hair mixed with synthetic hair which was also tangling up a lot I had to constantly brush it but with no difference so I returned the hair on the 23rd of December and asked for a refund which they refused to give and yet promised me new hair. I waited for the hair for 3 months , from December up until March. During my waiting period I was told by Caroline who is the manager that they took the hair to the quality control for them to check it, which they did and confirmed that the hair was not real hair and that it was ****. On the 5th of March they called me to come collect new hair at the store and only to find out that the hair was either not changed or they gave me the same bad quality hair. The manager is very rude and lacks customer service even her receptionists are scared of her, when you text her she doesn’t respond, she even hangs up calls when you try to communicate with her.
1 reviews | Active since Jan 2020
Bad hair quality and poor customer service
I noticed that the hair was not of good quality because it was human hair mixed with synthetic hair which was also tangling up a lot I had to constantly brush it but with no difference so I returned the hair on the 23rd of December and asked for a refund which they refused to give and yet promised me new hair. I waited for the hair for 3 months , from December up until March. During my waiting period I was told by Caroline who is the manager that they took the hair to the quality control for them to check it, which they did and confirmed that the hair was not real hair and that it was ****. On the 5th of March they called me to come collect new hair at the store and only to find out that the hair was either not changed or they gave me the same bad quality hair. The manager is very rude and lacks customer service even her receptionists are scared of her, when you text her she doesn’t respond, she even hangs up calls when you try to communicate with her.
1 reviews | Active since Jan 2020
They Sell **** hair during specials,
They Sell **** hair during specials, they sold me 2x hair which was blended human hair and synthetic hai, when you iron the hair the synthetic part shrinks, i tried reaching out to them several time but they are ignoring all my communications, i was ****med.
1 reviews | Active since Jan 2020
They Sell **** hair during specials,
They Sell **** hair during specials, they sold me 2x hair which was blended human hair and synthetic hai, when you iron the hair the synthetic part shrinks, i tried reaching out to them several time but they are ignoring all my communications, i was ****med.
1 reviews | Active since Jan 2020
Bad experience
I had the worst experience with this business. I ordered a wig in November 2025 during the Black Friday special. I ordered a 12 inch wig, they sent a 8 inch and insisted it was a 12 inch until I told them the wig is shorter than my 10 inch wig. They requested I send it back on my own costs whereas they made a mistake in supply and I would have expected them to pay for the return. After nearly 2 months of pleading and begging nothing. Until I requested for a refund on the purchase, it was only then that I received the replacement wig after 2 full months. As a first time buyer it was disappointing to receive such bad service from them.
1 reviews | Active since Jan 2020
Bad experience
I had the worst experience with this business. I ordered a wig in November 2025 during the Black Friday special. I ordered a 12 inch wig, they sent a 8 inch and insisted it was a 12 inch until I told them the wig is shorter than my 10 inch wig. They requested I send it back on my own costs whereas they made a mistake in supply and I would have expected them to pay for the return. After nearly 2 months of pleading and begging nothing. Until I requested for a refund on the purchase, it was only then that I received the replacement wig after 2 full months. As a first time buyer it was disappointing to receive such bad service from them.
1 reviews | Active since Jan 2020
I pay for 14 inch and I receive 12 inch I want my money
I am a first time client, I bought 14inch HD Peruvian glueless wig. First it’s not 14 inch is 12 inch, second wig is terrible, as if the trainer made it, I pay for 14 inch but I got 12. I’m not happy and I will never buy from you and I will never recommend anyone to buy from you. I’m very disappointed as a first time customer I rate you 0.000
1 reviews | Active since Jan 2020
I pay for 14 inch and I receive 12 inch I want my money
I am a first time client, I bought 14inch HD Peruvian glueless wig. First it’s not 14 inch is 12 inch, second wig is terrible, as if the trainer made it, I pay for 14 inch but I got 12. I’m not happy and I will never buy from you and I will never recommend anyone to buy from you. I’m very disappointed as a first time customer I rate you 0.000
1 reviews | Active since Jan 2020
Poor service
I placed and paid in full for a wig from Exclusive Virgin Hair. It has now been **two weeks since payment**, and the order has still not been delivered.now they refuse to give me refund. Buy at your own risk
1 reviews | Active since Jan 2020
The worst !
I received the wig today, and unfortunately it is not the same product that was advertised. The wig I received has the following issues: The cut and style are uneven and poorly finished. The density and quality are not what was shown in the product pictures. The overall appearance is completely different from the advertised bob wig. It is not the 10 inch that I paid for
1 reviews | Active since Jan 2020
The worst !
I received the wig today, and unfortunately it is not the same product that was advertised. The wig I received has the following issues: The cut and style are uneven and poorly finished. The density and quality are not what was shown in the product pictures. The overall appearance is completely different from the advertised bob wig. It is not the 10 inch that I paid for
1 reviews | Active since Jan 2020
No Delivery, No Shipment, No Accountability
I placed and paid in full for a wig from Exclusive Virgin Hair. It has now been **three weeks since payment**, and the order has still not been delivered. A tracking number was issued, however Aramex has confirmed that no parcel exists under that number, indicating that the item was never handed over to the courier. Providing tracking details under these circumstances is misleading. I have followed up every single week since payment via messages and provided proof of payment, yet I have not received clear communication, accurate updates, or a resolution. The lack of responsiveness and professionalism is unacceptable. At this point, there is no valid tracking information, no confirmed shipment, and no delivery, despite full payment having been made weeks ago.
1 reviews | Active since Jan 2020
No Delivery, No Shipment, No Accountability
I placed and paid in full for a wig from Exclusive Virgin Hair. It has now been **three weeks since payment**, and the order has still not been delivered. A tracking number was issued, however Aramex has confirmed that no parcel exists under that number, indicating that the item was never handed over to the courier. Providing tracking details under these circumstances is misleading. I have followed up every single week since payment via messages and provided proof of payment, yet I have not received clear communication, accurate updates, or a resolution. The lack of responsiveness and professionalism is unacceptable. At this point, there is no valid tracking information, no confirmed shipment, and no delivery, despite full payment having been made weeks ago.
1 reviews | Active since Jan 2020
Bad hair and bad service from Exclusive virgin hair S A
Their service is very bad. I ordered a wig and it took about 2-4months before they delivered and they even asked me to come to one of their branches to fetch it even though I had already paid the delivery fee. Not to mention the bad quality of the hair
1 reviews | Active since Jan 2020
Bad hair and bad service from Exclusive virgin hair S A
Their service is very bad. I ordered a wig and it took about 2-4months before they delivered and they even asked me to come to one of their branches to fetch it even though I had already paid the delivery fee. Not to mention the bad quality of the hair