Evolution Custom Audio - Durban

Extremely Poor Service from Ashley Singh of Evolution Custom Audio

Company: Evolution Custom Audio Contact person: Ashley Singh ***ner) Contact number: 079 453 9456 Address given: 8 Cheriton Drive, Pinetown, Durban, South Africa, 3600 Complaint: I am submitting this complaint regarding my extremely disappointing and stressful experience with Evolution Custom Audio and the owner, Ashley Singh. After making payment on 14 October 2025 for a 10" Kenwood Subwoofer, Targo Mids, a 5 Channel Targa Amp, and a custom subwoofer box, the excuses and delays started immediately. I was told multiple different stories over time, including: • He was still waiting for materials • His geyser had broken, and work would be delayed • The courier had lost or had the items ****** • He was waiting for an insurance payout • The insurance payment was “approved” • The insurance payment was “made” • He was “waiting for it to clear” into his account • Then he would only order my equipment afterwards • Being sick and in the hospital twice Even though I had already paid him directly, he told me I must wait for the insurance to pay him before he could replace or order my items. This is completely unacceptable, as I have no contract or relationship with his insurance company. Throughout the process: • Communication was extremely slow and inconsistent • I had to follow up for updates repeatedly • I requested proof of insurance communication and evidence that equipment had been ordered, but none was provided • Deadlines and stories constantly changed • I have been ignored for 2 weeks now The only item that eventually arrived on 25 November 2025 was the sub box, which fits my vehicle. However, this does not excuse the unacceptable service, poor communication, broken promises, and ongoing stress caused after full payment was made. As of my last message, I am still waiting for proper evidence that the rest of my paid-for equipment has even been ordered. I believe the way this matter has been handled is highly unprofessional and misleading. I would strongly advise other consumers to avoid making upfront payments to this business, and to insist on verification, invoices, and proof of stock or orders before proceeding. Desired outcome: 1. Immediate proof that my outstanding equipment has been ordered (invoice or supplier confirmation) 2. A confirmed delivery date 3. Clear written communication going forward This complaint is submitted to warn other potential customers and to hopefully receive the transparency and resolution that should have been provided from the start.