Quick and professional warranty support when I needed it most

This was not my first purchase from Evetech, but it was the first time I experienced a product failure and had to deal with a warranty issue.

A few weeks ago, I purchased a PC built to my specifications at a very competitive price. It worked perfectly at first, but recently it failed to start properly. I tried everything on my side to resolve the issue, but without success, and had to return it to Evetech for assistance.

I explained that I urgently needed the PC to continue with my work, which was already behind schedule — the very reason I upgraded in the first place. The team immediately booked it in, and within an hour I received a message confirming that the PC had been repaired.

I also requested to speak directly with the technician who worked on it to understand the cause and how to prevent a recurrence. He was friendly, professional, and willing to discuss the issue openly.

Thank you to the team for the quick turnaround and for enabling me to get back to my work without further delay.