Eurosuit
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Eurosuit
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFJ
Francois J
1 reviews | Active since Nov 2025
11 Nov 2025, 13:03
Eurosuit absolutely terrible.
What a disgrace of a company. I should have read the Google reviews before I hired a suit from them, that should have been the first red light. I hired a suit from them for my daughter's wedding, I phoned the Wednesday before the wedding to ask if I can collect it. I was told I can only collect it the Thursday as it was mor ready yet. I had to organise with a friend to collect it for me as we left for the venue Thursday morning 6H00. The venue was 40km from Vaalwater and 80Km from Lephalale on a private lodge. I got the suit at 12h15 the Saturday. I had to be at the "First look" at 14h00. When I opened the suit bag I immediately realised here is a massive problem. I hired a navy-blue suit. The one in the bag was black. My daughter specifically didn't want me to wear a black suit as she didn't want anyone to wear the same colour suit as the groom. Next problem. The pants were about 20cm to short and the waste size double my size. What now. Where do you organise a suit in the middle of nowhere on a Saturday less than two hours before the first look. We somehow managed to borrow a suit from the farmer next door that sort of fitted me. I had no choice. It was either the borrowed suit or a T-shirt and slops. Thx Eurosuit. Your *********** staff surely made you proud. My son rented pants from them for the wedding. The pants were full of white marks on the back. Also, way to short. He got a nice surprise in one of the pockets. A hand full of tissues full of blood. Those pants never saw a washing machine before they gave it to him. The tissues were not mushed up like when it goes through the wash. It makes me sick even thinking of it. Now comes the part where we wanted a refund. I went back to the store twice. Refund form filled in and was told by the store manager that's all I have to do she will organise the rest. I was sent a WhatsApp by the marketing manager asking me to also supply a bank letter. I told her. Keep the money. I don't have time to run around getting letters for a refund. They have a copy of my ID and my bank details. If that is not enough to do the refund on, they must keep the refund. Guys if you want to deal with the most useless company, use Eurosuit. I will never ever support them again and I will tell all my friends and family to never support them. They should be ashamed of the service they provide.
Helpful (0)
|Replies (0)FJ
Francois J
1 reviews | Active since Nov 2025
11 Nov 2025, 13:03
Eurosuit absolutely terrible.
What a disgrace of a company. I should have read the Google reviews before I hired a suit from them, that should have been the first red light. I hired a suit from them for my daughter's wedding, I phoned the Wednesday before the wedding to ask if I can collect it. I was told I can only collect it the Thursday as it was mor ready yet. I had to organise with a friend to collect it for me as we left for the venue Thursday morning 6H00. The venue was 40km from Vaalwater and 80Km from Lephalale on a private lodge. I got the suit at 12h15 the Saturday. I had to be at the "First look" at 14h00. When I opened the suit bag I immediately realised here is a massive problem. I hired a navy-blue suit. The one in the bag was black. My daughter specifically didn't want me to wear a black suit as she didn't want anyone to wear the same colour suit as the groom. Next problem. The pants were about 20cm to short and the waste size double my size. What now. Where do you organise a suit in the middle of nowhere on a Saturday less than two hours before the first look. We somehow managed to borrow a suit from the farmer next door that sort of fitted me. I had no choice. It was either the borrowed suit or a T-shirt and slops. Thx Eurosuit. Your *********** staff surely made you proud. My son rented pants from them for the wedding. The pants were full of white marks on the back. Also, way to short. He got a nice surprise in one of the pockets. A hand full of tissues full of blood. Those pants never saw a washing machine before they gave it to him. The tissues were not mushed up like when it goes through the wash. It makes me sick even thinking of it. Now comes the part where we wanted a refund. I went back to the store twice. Refund form filled in and was told by the store manager that's all I have to do she will organise the rest. I was sent a WhatsApp by the marketing manager asking me to also supply a bank letter. I told her. Keep the money. I don't have time to run around getting letters for a refund. They have a copy of my ID and my bank details. If that is not enough to do the refund on, they must keep the refund. Guys if you want to deal with the most useless company, use Eurosuit. I will never ever support them again and I will tell all my friends and family to never support them. They should be ashamed of the service they provide.
0
Replies (0)CS
Candice S
1 reviews | Active since Mar 2013
30 Oct 2025, 10:28
Formal Complaint – Poor Service and Missing Suit Bag
To: The Manager Eurosuit – Canal Walk, Century City Date: 30 October 2025 Subject: Formal Complaint – Poor Service and Missing Suit Bag Dear Sir/Madam, I am writing to express my disappointment with the poor service and lack of basic customer consideration I have received from your store. On 29 August 2023, I purchased my son’s matric ball suit from Eurosuit Canal Walk for R5,000. When I collected the suit after alterations, I was told there were no suit bags available, and that I would have to take this brand new suit in an old hire bag. I was not happy about this but had no alternative at the time. Fast forward to this year — my son wished to repurpose the same suit for his girlfriend’s matric ball. As it was slightly tight, I returned it to Eurosuit for further alterations to allow more room in the pants and jacket. I returned it in the same old hire bag I originally received. Upon collecting the suit this past Saturday, I was once again informed that there were no suit bags available, and that the suit was being given to me in a plastic bag. This is completely unacceptable for a store of Eurosuit’s reputation and pricing. It is unreasonable that customers who spend thousands of rand are repeatedly told that no suit bags are available. As a paying customer who has driven multiple times from Durbanville to Canal Walk, I find this situation appalling. Proper presentation and care for a R5,000 suit should be the bare minimum standard. I therefore demand that a new Eurosuit suit bag be provided to me and delivered to my home address before my son’s upcoming matric ball on 2 December 2025. Delivery address: 69 Monte Carlo Street Leicester Square Complex, Flat 7 Uitzicht, Durbanville Please arrange courier delivery and confirm once dispatched. I trust this matter will be handled promptly and professionally. Kind regards, Candice Davids 📞 *** 📧 ***
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Candice S
1 reviews | Active since Mar 2013
30 Oct 2025, 10:28
Formal Complaint – Poor Service and Missing Suit Bag
To: The Manager Eurosuit – Canal Walk, Century City Date: 30 October 2025 Subject: Formal Complaint – Poor Service and Missing Suit Bag Dear Sir/Madam, I am writing to express my disappointment with the poor service and lack of basic customer consideration I have received from your store. On 29 August 2023, I purchased my son’s matric ball suit from Eurosuit Canal Walk for R5,000. When I collected the suit after alterations, I was told there were no suit bags available, and that I would have to take this brand new suit in an old hire bag. I was not happy about this but had no alternative at the time. Fast forward to this year — my son wished to repurpose the same suit for his girlfriend’s matric ball. As it was slightly tight, I returned it to Eurosuit for further alterations to allow more room in the pants and jacket. I returned it in the same old hire bag I originally received. Upon collecting the suit this past Saturday, I was once again informed that there were no suit bags available, and that the suit was being given to me in a plastic bag. This is completely unacceptable for a store of Eurosuit’s reputation and pricing. It is unreasonable that customers who spend thousands of rand are repeatedly told that no suit bags are available. As a paying customer who has driven multiple times from Durbanville to Canal Walk, I find this situation appalling. Proper presentation and care for a R5,000 suit should be the bare minimum standard. I therefore demand that a new Eurosuit suit bag be provided to me and delivered to my home address before my son’s upcoming matric ball on 2 December 2025. Delivery address: 69 Monte Carlo Street Leicester Square Complex, Flat 7 Uitzicht, Durbanville Please arrange courier delivery and confirm once dispatched. I trust this matter will be handled promptly and professionally. Kind regards, Candice Davids 📞 *** 📧 ***
0
Replies (0)YM
Yahya M
1 reviews | Active since Dec 2014
20 Oct 2025, 11:17
PATHETIC
One of the worst experiences ever in my life. Walked into the Canal walk store wanting to hire a suit and the assistant was like he wanna get rid of me. Requested a refund on 2/10/2025. Upto today no decent responses. DNT EVER GO THERE
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Yahya M
1 reviews | Active since Dec 2014
20 Oct 2025, 11:17
PATHETIC
One of the worst experiences ever in my life. Walked into the Canal walk store wanting to hire a suit and the assistant was like he wanna get rid of me. Requested a refund on 2/10/2025. Upto today no decent responses. DNT EVER GO THERE
0
Replies (0)