Ethekwini Water And Sanitation

Based on recent customer reviews, Ethekwini Water And Sanitation is facing significant dissatisfaction from residents across Durban communities. Customers consistently mention prolonged water outages lasting days, unresolved leaking pipes and burst meters, and tickets being closed without any actual repair work completed. A recurring theme is poor communication, unanswered calls, and repeated escalations that yield no response. Residents also raise concerns about disputed and inflated billing, alleged scam attempts by individuals claiming to represent the utility, and a general sense that paid-for services are not being delivered reliably.