Poor service I’m very disappointed

Last year I bought sofa at Essop Home Value Centre Springfield December 2025.My sale person Tyseen services was very good. I ask him to deliver my sofa on February 2026.End of January I called to remind him for delivery.He sad it out of stock but he came offer to take another I agree and I will get R3000 refund because are less price compare to the one I chose.Till today I never received my sore .Please hello Peter interven because Tyseen is playing hired and sick .I need my sofa